How to Identify and Fix Common Problems ?
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When HP Smart displays the “Printer status unknown” error, the app can`t communicate with your printer. Issues with your printer connection, firmware, or driver are often responsible for this error message.
Restart the printer and the computer or mobile device to clear possible error conditions. Restore Wi-Fi setup mode. Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
To reset your printer settings, go to the control panel and select the “Devices and Printers” option. Right-click on your printer and select “Properties”. Click on the “Advanced” tab and select “Reset printing system”. Confirm the action and wait for the reset process to complete.
If the LabelWriter appears as Unspecified or Unknown in Devices and Printers on Windows, it usually means that the computer has not identified that device as a printer yet.
The problem of the printer icon not displaying in devices & Printers is frequently resolved by downloading and installing the most recent printer driver. If your printer drivers are out of sync, they may not function until you download and install the latest update.
Check the USB cable for damage and recommended length, and then restart your printer and computer. Turn off the printer and the computer. Disconnect the USB cable from the computer and printer, and then inspect the cable. If the cable is damaged or longer than 3 m (9 ft 10 in), replace it.
Begin by restarting your software application. If that doesn`t work, reboot your computer. Lastly, turn off your printer for a few minutes before powering it back up. You`d be surprised how many common laser printer problems can be solved with a restart.
Plug the cable into your printer and your computer`s USB port. The direct linking should trigger your computer to recognize the printer and start up the software needed to complete the installation. If your computer is still unresponsive, make sure you have enabled automatic device installations.
Select Start , then select Settings > Devices > Printers & scanners . Under Printers & scanners, find the printer, select it, and then select Remove device. After removing your printer, add it back by selecting Add a printer or scanner.
Among the more common technical issues that may bring down a printer are disconnected cables, malfunctioning routers, and low ink levels. Moreover, software problems such as interrupted connections or incorrect settings in your system`s drivers can also cause your printer to show up as offline.
To fix the error code 0x0000011b related to networked or shared printers, Microsoft says you should disable the print spooler privacy settings on both the Client PC (from which you work) and Print Server (Workstation to which the printer is attached).
The only permanent solution to the 0x0000011B error is to install the latest Windows Update which fixes the issue. For now, you can try uninstalling the update or disabling the problematic security feature from the Registry. Other workarounds include installing the printer manually.
To aid in your search, a list of the username and passwords for HP printers has been provided below. When in doubt, just use “admin” as both your username and your password.
Regardless of which you choose, all of your applications will be deleted and any settings will be returned to their default. 9. If you choose “Remove everything,” you will also have to decide whether you want a completely clean drive or if you would like to keep the laptop and you aren`t planning on giving it away.
Wired Connections
Many computer connectivity issues are caused by something as simple as a loose cable. Make sure all of the cables connecting your computer to your printer are fully in place and completely fastened at both ends. If your printer is not turning on, the power cord could also be an issue.
Run Diagnose & Fix
Open the HP Smart app, and then open Diagnose & Fix. Windows: Click the Diagnose & Fix icon in the bottom left corner. macOS: Click your printer, click Printers in the top menu bar, and then click Diagnose & Fix.
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Check Printer Power, Cables, and Paper Check that the correct paper is properly loaded into the printer and is not jammed. Replacing damaged cables, plugging in loose or disconnected cables, and fixing paper jams as necessary may resolve the issue.
How a laser printer works. They work by using a heated wire to positively charge a drum, which is then passed over by a laser that reverses the charge in the areas that it hits. The now-negatively charged areas of the drum represents the image or text that is to be printed.
What to do when your HP printer not responding? This usually caused by an incompatible driver. The printer driver is either outdated or corrupted, thus stopping you from printing normally. It can also be your Printer Spooler service, and you might need to restart the service for it to work again.
Printer status spooling essentially means another document is printing, and yours is waiting for its place in the queue. The reason for this is that printers don`t have anywhere near as much memory as computers, and need an intermediary program to conduct and wave the print jobs to home plate.
Turn on the printer, and then connect the USB cable to the printer and to the computer port. If a Found new hardware message displays, follow any prompts to install the printer. If you can print, the driver installed successfully. If you cannot print, continue with these steps to add the printer in Windows settings.
Firmware updates can be manually downloaded from your printer`s display screen or if you turn on the automatic updates setting on your printer, updates will regularly download onto your printer when they`re available. Some firmware updates may affect the use of low-cost compatible cartridges.
On the control panel, open the Setup, Service, or Settings menu. Select Preferences, Printer Maintenance, or Tools. Select Web Services, Printer Update, or LaserJet Update. If prompted, follow the instructions to turn on Web Services.
Right-click the printer you want to manually enable and click Printer Properties. Under Advanced and Driver, note the name of your printer driver. Connect to your host computer and go to the manufacturer`s website of the printer driver. On the host computer, download the printer drivers associated with your printer.