How to Identify and Fix Common Problems ?
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Once a cartridge has been used until it is empty the chip records that the cartridge has no remaining ink or toner and so when it`s refilled, the chip needs to be reset. If this isn`t done, then the printer will fail to recognise the cartridge.
Remove all of the new cartridges you had installed and re-install the old (empty) cartridges that worked. Restart the printer, this should remove the not recognised error (and tell you some are empty).
Using a clean, lint-free, and dry cloth, gently wipe the metallic contacts and the connection point. Make sure that all dirt and residue are wiped clean. Reload the new ink cartridge back into the printer. Turn on the printer and do a test print to see if the ink cartridge gets detected.
First, remove and reinstall the designated cartridge 2-3 times until it securely sits in the slot to overcome an HP printer cartridge error. Next, turn off the printer and take out all the cartridges. Gently wipe the cartridge and carriage contacts with a dry, lint-free cloth and reinstall again.
If the printer says the cartridge is damaged or will still not recognise the cartridge then remove the cartridge and gently wipe the copper area or the cartridge with a dry soft cloth (the area known as the `chip`) to remove any static that may have accumulated on it and re-insert to see if it will solve the problem.
Just above the circuit board on most printer cartridges, you`ll find a small button. You`ve seen these tiny buttons before on cell phones, phone chargers, etc. This is your reset button, and the only way to get in there is either with a paper clip or the tip of a pen (which will leave a tiny ink smudge on the button).
The “Incompatible Cartridge” message may signal you that the cartridge was placed in the wrong slot. In case you get such an error, make sure the cartridge model numbers match your printer model and your country/region. After that, check if they are installed correctly in the corresponding slots.
Verify the ink cartridge(s) is inserted properly. Some cartridges snap in place, and if they are not inserted fully, the printer won`t print anything. If a lever is moved from its original position to allow for installation of ink cartridges, ensure it is returned to its original position.
Verify the toner cartridge is installed correctly
If you install a new toner cartridge but the “Toner Low”, “Replace Toner” or “Toner Ended” error indication remains, the toner cartridge may not be installed correctly. Reinstall the toner cartridge, referring to the instructions on how to replace the toner cartridge.
If your PC or the LCD screen on your printer is telling you that your ink cartridges are full but no ink is passing through to the paper, then it`s most likely that you are dealing with a clogged printhead. Blurry documents and images that appear faded are also signs that it`s time to remove the excess ink.