Unknown Printer

How to Identify and Fix Common Problems ?

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This means that the printer is not properly connected to the network or computer. It may happen due to a faulty cable or a loose connection. Outdated Drivers: Another common reason for Xerox printers showing offline is outdated drivers.
In the top right part of the window, click Details. For Device Name, type a name for the printer. For Xerox Asset Tag and Customer Asset Tag, type unique identifiers as needed.
At the printer control panel, press the Log In button. Touch or type admin. Type the administrator password, then touch OK. Note: Depending on when the device was manufactured, the default password may be the device serial number or 1111.
The printer`s serial number is located on the data plate on the rear cover, and is printed on the Configuration Report. It is also displayed within the Maintenance menu. To Print a Configuration Report: To access the System Menus, press the Machine Status button on the control panel.
The host name is used to specify a name for your printer that is recognized by devices on your network. The Domain Name System (DNS) is a system that maps host names to IP addresses.
NOTE: The default user ID is “admin” (case sensitive). The default passcode is “1111”. Contact your System Administrator if there is a problem with the password, or the password has been lost or forgotten. If the password cannot be recovered, contact Support to place a service call.
To view the IP address of the printer on the control panel: At the printer control panel, press the Home button. Touch Device > About. The IP address appears in the Network section of the About screen for Wired IPv4 Address or Wired IPv6 Address.
Select the Start button, then select Settings > Devices > Printers & scanners . Under Printers & scanners, look for your printer. If you see your printer listed, you`ll know it`s installed.
Depending on what printer you own, the model name could be on the corners or the center of the front-facing cover. If it is on the front of the machine, it is usually close to the control panel. The printer model number could also be located on the top of the machine in the corners or center.
If your printer is showing an offline message, it means it`s having a hard time communicating with your computer. There can be several reasons for this, from connectivity issues to a fault with your printer. Whatever the reason, there are several checks you can do to determine which issue you`re facing.
An offline printer is one that cannot communicate with the device sending the print job. Unfortunately, a printer that is offline cannot receive new print jobs and process them, so it`s wise to pause all print jobs until you resolve the issue.

Relevant Questions and Answers :

the most relevant questions and answers related to your specific issue

Xerox Phaser 3250 solid red light with no apparent reason
ANSWER : I found the problem to be a fuser. For $150 you can fix this issue. Cheaper to buy a new unit.

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xerox phaser 6100
ANSWER : This post is from nearly a decade ago, so don’t know if the thread is still active. I have this printer in my rural WV classroom and am searching for a fuser unit for the Phaser 6100. Anybody know where I can still purchase one ?

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HP Officejet Pro 8500 Wireless with fake paper jam
ANSWER : HP Officejet is by far one of the frustrating piece of equipment I have ever owned. I bought it as unused in the package, at that point no warranty left. less than 6 months and 500 pages the white cog gear wheel broke. Luckily with instructions in this site I manage to glue it back together. Then I bought new ink – problems started as they were not original HP 30$ per cartridge. Ordered originals (here in China), took over one week to get them. Then found out that printhead needed to be replaced => more than 100$ spent. Still constant problems: If my wife kids print, I need to be stand-by as you never know what happens. Really an Office level equipment. After cleaning one paper jam I broke the encoder tape, took me another 4 hours to get it fixed. Then broke the cog gear again and got it displaced. Another 4 hours. Only reason I am not throwing this s***t out of window is that there are still ink left. Luckily this drinks them like a horse, for sure I will no more buy new ink. I will get a new laser instead, and not from HP. About cog wheel fixing: make sure that the white wheel is positioned correctly so that the small torx in shaft goes into the slit in the white wheel. When fitting the black cover back, make sure that the white washers on both sides fit into to slits of the black cover. Good luck.

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How to reset page counter on Xerox Phaser 3160N
ANSWER : http://apexmic.info/how-to-reset-chip-xerox-phaser-3160.html

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Xerox Phaser 7750 – FUSER delima
ANSWER : Thanks! On my printer, one of the magnets did dislodge and was stuck on the other side. I finally figured out what it was from your advice. The magnet was not broken and popped right back in to place. Keeping my fingers crossed that was the only issue.

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HP Officejet Pro 8500 Carriage Replacement steps
ANSWER : Hi Mark:

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Phaser Jams every time code: 0,006.74
ANSWER : http://www.support.xerox.com/support/phaser-8560mfp/support/enus.html

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Fault
ANSWER : That error indicates that the expected voltage from the power supply is not being drawn – if printer is plugged into surge protector it can get that error message as well. Printer should be plugged directly into an outlet.

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Unknown Printer