How to Identify and Fix Common Problems ?
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your pickup roller is dirty and the printer can`t grab a piece of paper. it will say paper jam when it does this. get a drop of dishsoap and clean the pickup roller of your printer with this. scrape at it with your fingernail to get the roller clean and wipe it off with a damp washcloth.
The following are the top reasons why paper jams occur:
unsupported paper/media is used. incorrect paper settings in the tray and/or the print driver. paper loaded incorrectly and/or paper edge guides not adjusted properly in the tray. humidity and/or paper condition and storage.
If the paper is even slightly askew, the rollers will pick it up a little crooked, and — guess what — the crooked sheet will immediately get jammed. So even though there`s no paper stuck when you start printing, the loose paper guides are ensuring that a sheet gets jammed whenever the printer starts doing its thing.
Reseat the paper currently loaded into your copier`s paper trays. Frequent paper jams often indicate a problem with how you loaded the paper into the tray. Sometimes simply removing the paper stack and reloading it into the tray can resolve the problem.
Incorrect loading of paper is probably the most common cause of paper jam. There`s a lot of things that can go wrong when loading the paper into the input tray. For example, sheets that got stuck together in the tray can be pulled in together, immediately causing a paper jam.
Use either the prepackaged alcohol-soaked cloth or fold a lint-free cloth into a 2-inch square and soak with alcohol. Place and hold the cleaning cloth on top of each lower white roller while turning the individual roller with your thumb and forefinger. Scrub each roller thoroughly until clean.
Step one: Perform a power reset
Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the rear of the product.
Remove all printer paper from the tray and then reload it
If paper is stuck at the entrance to the printer, slowly and gently pull it out one sheet at a time, starting in the middle of the stack. Once you remove any large sheets, inspect the machine to make sure you haven`t left behind any small bits of paper.
During a print job, the printer stops feeding pages, and a Paper Jam error message displays on the printer control panel. This indicates that paper might be jammed inside the printer. note: Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper.
Contrary to its name, there is nothing supernatural or spooky about a ghost jam. Instead, ghost jamming refers to an issue whereby the copier reports a paper jam even though there is no paper being physically jammed within the copier. Such an occurrence is also known as a fake jam or a false jam.
Make sure that the paper is fully inserted into the product. Try printing again. If the issue is not resolved, try loading different brands of paper and different types of paper, one type at a time. Then, try printing again.
Dust, dirt, or debris: Not cleaning the HP Printer can also result in a paper jam error. So, if you find that no paper is stuck but a paper jam error showing, you must check for the dirt or dust on the device.