Unknown Printer

How to Identify and Fix Common Problems ?

Our sources include academic articles, blog posts, and personal essays from experienced technical support :

Restart the printer and the computer or mobile device to clear possible error conditions. Restore Wi-Fi setup mode. Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
You may see a “printer offline” error if your computer can`t communicate with your printer. This can be caused by loose cable connections or an outdated printer driver or operating system. The HP Smart app (below) can automatically diagnose and resolve printer offline issues in Windows operating systems.
If you`re using a wired printer, make sure that the printer cable is properly connected from the printer to your PC. For wireless printers, check the wireless connection. Make sure the printer`s wireless option is turned on and available.
Make sure your Wi-Fi network and printer setup meet connection requirements. Restart the printer and the computer or mobile device to clear possible error conditions. Make sure the printer is not connected to a computer with a USB cable.
Use HP Print and Scan Doctor (Windows)

Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues. Make sure paper is loaded in the main tray, and then turn on the printer. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

To fix the error code 0x0000011b related to networked or shared printers, Microsoft says you should disable the print spooler privacy settings on both the Client PC (from which you work) and Print Server (Workstation to which the printer is attached).
In the Settings window, go to Devices > Printers & scanners. Under the Add printers & scanners section, select the Add a printer or scanner button. Wait for the computer as it tries to find nearby devices, both connected directly to your computer or via the network.
1. On the printer display home screen, select the “set up” button (it looks like a gear). 2. Select “settings” > “device settings” > “reset settings” > “reset all” > “OK” and then “Yes.”
Select Start > Settings . Go to Devices > Printers & scanners > select a printer > Manage. Then select Set as default. If you don`t see the Set as default option, the Let Windows manage my default printer option may be selected.
HP Smart app might display the “Printer status unknown” error message if your printer is idle or offline. If your printer goes into sleep or standby mode after a period of inactivity, press the power button to “wake” it.
Status unknown means a circumstance where samples were scheduled to be taken by the regional water quality control plant and were not, samples were taken but not yet analyzed by the report due date or where a new discharger has yet to be sampled.
Select Start , then select Settings > Devices > Printers & scanners . Scroll down to Related Settings and select Print server properties. Select the Drivers tab, and see if your printer is listed. If it is, you`re all set.
Make sure your devices are properly connected with each other, and the network or the cable you use to connect these devices is normal. You can also try restarting your HP printer. Turn it off completely and unplug the power cord, leave it for a couple of minutes, and then plug the cord back and power on the printer.
In Windows, search for and open Add a printer or scanner . Click Add a printer or scanner, and then wait for Windows to locate available printers. If your printer is found, click it, and then click Add device to complete the driver installation. If your printer is not found, continue with these steps.
On your computer, go to HP Scan and Capture (in English) to install the app from the Microsoft Store. After the app installs, click Launch or Open. If prompted to select a device, click Settings.
If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly. Disable the Firewall on your computer and try the network scanning again. Temporarily change your firewall/security settings to allow network connection.
Download the driver from the HP website to complete the setup with your Windows computer. Turn on the scanner. If your scanner is connected to the computer with a USB cable, disconnect the cable from the scanner. The software installation prompts you to connect the cable if needed.
0x00000002 – Printer Connectivity Error

The error 0x00000002 means that the driver of this printer installed on the computer is corrupted. First of all, you should try to remove this driver from the driver store (if you get an error 0x00000057).

Error 0x0000011b usually occurs when trying to print something using a network-shared printer. According to user reports, error 0x0000011b started occurring on Windows 10 after installing security updates KB5005568, KB5005566, and KB5005565, which are aimed at protecting from Windows Print Spooler Spoofing.
With Devices and Printers open from the Control Panel, select the printer and select “Remove device” in the tool bar or right click and select “Remove device” for the unspecified printer.
Check the USB cable for damage and recommended length, and then restart your printer and computer. Turn off the printer and the computer. Disconnect the USB cable from the computer and printer, and then inspect the cable. If the cable is damaged or longer than 3 m (9 ft 10 in), replace it.
Reinstall a wireless printer

Select the Start button, then select Settings > Devices > Printers & scanners . Select Add a printer or scanner. Wait for your device to find nearby printers, choose the one you want, and then select Add device.

Import Printers

Open Print Management on the new print server then navigate to Migrate Printers… like before. This time choose Import printer queues and printer drivers to a file and choose the file that you exported from the old print server. Test out printing from your new print server and then call it a day.

In Windows, search for and open Add a printer or scanner . Click Add a printer or scanner, and then wait for Windows to locate available printers. If your printer is found, click it, and then click Add device to complete the driver installation.

Relevant Questions and Answers :

the most relevant questions and answers related to your specific issue

HP Officejet Pro L7680-problems w/black print head
ANSWER : VLCM Print tech supporters are very helpful to support printing related issues. They are industry certified technicians. they have 12+ years of handful experience. visit page – vlcmprint.com

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Unknown Printer

I just bought an officejet 3830 2 weeks ago. Now it won't print at all! Says inkjet jam. It's not! I've done all the fixes as per hp's website now what?
ANSWER : Take it back and exchange it under warranty.

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Unknown Printer

hp officejet pro 1150c
ANSWER : great

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Unknown Printer

dismantle hp 5610 AIO Officejet?
ANSWER : I want to dismantle my HP Officejet 5610, How do I go about that?

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Unknown Printer

OfficeJet D155xi all-in-one Installtion CD
ANSWER : I know it is now 8 years later but I had the same issue. I bought a D series which includes 4 printers that all use the same driver/software, the 125,35, 45, 55 in plain and XI flavors. Yes the printers are ancient and out of production. HP removed ALL support for ALL retired printers from their site, drivers and software. It IS available elsewhere. CNET,NO DEVICE, SOFTPEDIA are good choices as is OLD APPS. All .com’s. Another choice is EBAY, either the OEM or a good copy. SILICON GUIDE is a good brand. Even a seller might be willing to run off a copy. I do not use a network device other than a router for 4 computers, 2 active and 2 ports for test lines. Routers are PUG AND PLAY. It is rare that the CD, if you have one for yours needs to be run. Hope this helps.

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officejet 4500 after paper load problem fixed : little part : where does it go
ANSWER : Sorry the pic didn’t make it. Here it is :

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Unknown Printer

HP Officejet 7310 problem
ANSWER : My HP Officejet7310xi All-in-One has an error message 0x886a789a on a blue screen, with Auto Answer, !, and Power (Print On) flashing. What does this indicate?

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Unknown Printer

PROBLEM: HP OfficeJet 7110 Series
ANSWER : I Have a HP office jet 7110 and doesn’t print at all, suddenly my printer not working well .when i am print out some documents yellow,black, and dark green color only coming . how can i fix it problem ?

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Unknown Printer