How to Identify and Fix Common Problems ?
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Verify the ink cartridge(s) is inserted properly. Some cartridges snap in place, and if they are not inserted fully, the printer won`t print anything. If a lever is moved from its original position to allow for installation of ink cartridges, ensure it is returned to its original position.
Your printer may not recognize the new ink cartridge, or the ink counter may read it as empty. Many printers have a cartridge reset feature that forces the machine to recognize the cartridge as new.
Reasons why your HP printer has ink but won`t print
This may seem obvious, but it sometimes happens: first make sure your paper tray has paper in it. Misalignment, clogged printheads, faulty data communication or insufficient ink levels can also be sources of the problem.
If the ink level is sufficient, but the printer still does not print black ink, you may need to run a cleaning cycle. A cleaning cycle is a process that cleans the printer heads and removes any clogged or dried ink.
This error message is usually the result of a cartridge that is not firmly seated in its designated slot. To troubleshoot the problem, begin by completely removing the cartridge from its port. Reinstall the cartridge by positioning it so that it snaps into place and is securely fastened in its slot.
You can continue to print with one or more empty cartridges, but HP recommends replacing them as soon as possible to avoid printhead damage.
Several factors may cause the product to print blank pages, such as print settings, low ink, or the product itself. Check the following: Make sure the product is placed on a flat, stable surface that extends beyond the base in all directions. The product won`t operate properly if it`s tilted or at an angle.
If your PC or the LCD screen on your printer is telling you that your ink cartridges are full but no ink is passing through to the paper, then it`s most likely that you are dealing with a clogged printhead. Blurry documents and images that appear faded are also signs that it`s time to remove the excess ink.
Disable the Cartridge Policy feature
In the Device Management pane, select the printers (or printer group) to configure. In the bottom navigation pane, select Config, and then select Supplies. In the Cartridge Policy section, select Off. Click Apply.
There are chips inside the original cartridges to record how many pages were printed and they cannot be reset. As a result the printer reads the chips and tells you that the cartridges are empty, even though they are not. This is why you are getting the “ink low” message even though the ink tank is at full capacity.
Low Ink Levels
If your printer is running low on ink, it may start printing blank pages. To check your ink levels, go to your printer`s control panel and select the Ink Levels option. Whenever the ink levels are low, replace the cartridges with new ones.