How to Identify and Fix Common Problems ?
Our sources include academic articles, blog posts, and personal essays from experienced technical support :
The paper-width guide is pressed against the paper stack too tightly. The paper tray is not completely inserted into the product. The paper settings in the print driver do not match the paper loaded in the paper tray. The rubber paper-feed rollers are dusty.
You may see a “printer offline” error if your computer can`t communicate with your printer. This can be caused by loose cable connections or an outdated printer driver or operating system. The HP Smart app (below) can automatically diagnose and resolve printer offline issues in Windows operating systems.
Can I use HP Instant Ink without a subscription? No. HP Instant Ink is a subscription service. We have plans to match any level of printing needs, starting at $0.99 a month.
Do a hard reset on your printer. To do this you just need to turn off your printer, unplug for a few minutes and then plug the printer again. If that still doesn`t work, try turning the printer and your computer off, and then start it back up again. Try uninstalling and then reinstalling your printer driver.
Check That the Paper Tray Is Full (Not Jammed)
Sometimes, printers are finicky—there may be paper loaded, but if the printer can`t grab hold, it`s going to think it`s empty. Try removing the paper tray, re-aligning the paper, and sliding it back in. In other instances, there may be some paper jammed in the mechanism.
If your printer is showing an offline message, it means it`s having a hard time communicating with your computer. There can be several reasons for this, from connectivity issues to a fault with your printer. Whatever the reason, there are several checks you can do to determine which issue you`re facing.
If you sign up for Instant Ink and decide you want to cancel, you can go back to using regular HP ink cartridges. Please note, the HP Instant Ink cartridges will stop working in your printer at the end of your current billing cycle and you will need to return them to HP.
Print whatever you want, for less
Save up to 50% on ink and toner. HP Instant Ink is the hassle-free, money-saving ink subscription service that automatically delivers ink only when you`re running low. Plans start at $0.99 a month.
Your monthly fee allows you to use our subscription cartridges to print your plan pages and includes ink, delivery and recycling. HP Instant Ink is flexible.
If the paper guides are too tight, the paper might be held in the tray and not allowed to feed into the product. Try the print job again.