How to Identify and Fix Common Problems ?
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Check the network connection status in the HP Smart app Confirm the printer is connected to the internet and ready in the HP Smart app. Open the HP Smart app, wait a few minutes for the printer to connect to the app, and then check the connection status next to the printer icon.
Recommended action. Turn the printer off, wait 15 seconds and turn the printer back on (using the power switch located on the back of the printer). The error code should not appear again.
If Windows doesn`t recognize your scanner, you may need to reconnect the cables. Also, you have to make sure that the cables are connected to the correct ports and that none of the cables are worn out. If you`re using a wireless scanner, ensure you`re connected to the same WiFi network as your computer.
If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly. Disable the Firewall on your computer and try the network scanning again. Temporarily change your firewall/security settings to allow network connection.
Click the Scan tile on the HP Smart app home screen. Select an option from the top menu bar. Scanner: Place the original on the printer scanner glass or into the automatic document feeder (ADF). Select scan job type, size, color, and resolution settings, and then click Scan in the lower right corner.
If your printer`s status displays “Printer in error state,” there may be a problem with the printer itself. Make sure the printer is turned on and connected to your PC by Wi-Fi or cable. Check it for low paper or ink, and be sure the cover isn`t open and the paper isn`t jammed.
In Windows, search for and open Add a printer or scanner . Click Add a printer or scanner, and then wait for Windows to locate available printers. If your printer is found, click it, and then click Add device to complete the driver installation.
Method 1: Update your HP scanner driver using Device Manager
2) Type “devmgmt. msc“, then press Enter on your keyboard. 3) Double click Imaging devices. Right click you scanner, then click Update driver.
Make sure the scanner is connected correctly. Ensure all the cables are both plugged in firmly. You can try another cable if you have one to make sure it is not the issue with the cable itself. Then, try to connect to another USB port to eliminate the port issue.
USB connection setup (Windows)
If your USB printer is not found by the HP Smart app, make sure Windows is up to date, check for USB connection issues, and then reinstall the app. Note: An HP+ or eligible printer cannot enroll in HP Smart Advance or Instant Ink using a USB connection.
USB connection setup (Windows)
If your USB printer is not found by the HP Smart app, make sure Windows is up to date, check for USB connection issues, and then reinstall the app. Note: An HP+ or eligible printer cannot enroll in HP Smart Advance or Instant Ink using a USB connection.