HP DeskJet 690C

How to Identify and Fix Common Problems ?

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An E1 or E2 error indicates the paper size setting does not match the paper size loaded in the input tray. Load the correct size paper or change the print settings, and then press the Cancel button .
Information light indicates that you can press the Information button to get help. Source: Page# 5 of the user guide. By design, this light is supposed to stay on.
Simply plug the USB cable from your printer into an available USB port on your PC, and turn the printer on. On the taskbar, select the Search icon, type Printers in the search bar, and then select Printers & scanners from the search results to open the Printers & scanners system setting.
Select Start > Settings . Go to Devices > Printers & scanners > select a printer > Manage. Then select Set as default. If you don`t see the Set as default option, the Let Windows manage my default printer option may be selected.
The E1 error code is an AUTO-STOP PROTECTION indicating a short or open circuit in the indoor pipe sensor. Try unplugging the unit and waiting 2 minutes for the power to discharge. Then plug the unit back in.
An E1 or E2 error indicates that the paper size setting does not match the paper size that is loaded.
Remove any jammed paper that is accessible from the input tray area. Press the Cancel button to try and automatically clear the paper jam. If the paper jam error persists, continue these steps to manually clear the jam. Gently remove any jammed paper and bits of torn paper from the input tray.
Recommended action. Turn the printer off, wait 15 seconds and turn the printer back on (using the power switch located on the back of the printer). The error code should not appear again.
Turn off the HP printer and unplug it from the power source. Also, shut down your computer and unplug any external devices. Wait for a few minutes and then plug in the printer and turn it back on. Finally, turn on your computer and check if the error state has been resolved.
Check that the correct paper is properly loaded into the printer and is not jammed. Replacing damaged cables, plugging in loose or disconnected cables, and fixing paper jams as necessary may resolve the issue.
Use the Windows built in scanner software instead of the software that came with your printer. You can access this by clicking “Start” then “Devices and Printers.” Then, you should be able to select the scanner icon, which launches the windows scanning utility. This will work regardless of ink status.
1) Ensure printer`s power is OFF . 2) Press and hold the FEED button. 3) Power printer ON, only releasing the FEED button when printing begins. 4) Remove Self-Test page(s) after printing completes.

Relevant Questions and Answers :

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