How to Identify and Fix Common Problems ?
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Make sure that the printer is on the same network with the computer. Make sure that you are using a known working Ethernet cable. Make sure that the Ethernet cable is connected at the back of the printer to the network router, switch, or other network source to which the computer is also connected.
Check cables or wireless connection Make sure that the printer`s USB cable is properly connected from the printer to your PC. If your USB isn`t recognized, see Automatically diagnose and fix Windows USB problems. Check the wireless connection (for wireless printers).
Common Causes of Lexmark Printer Offline Status
Some of the common causes include: Connectivity issues – If your printer is not connected to the network or the connection is weak, it may show an offline status. Outdated drivers – If your printer drivers are outdated or corrupted, it may cause the printer to go offline.
Simply plug the USB cable from your printer into an available USB port on your PC, and turn the printer on. On the taskbar, select the Search icon, type Printers in the search bar, and then select Printers & scanners from the search results to open the Printers & scanners system setting.
Restart All Your Devices A restart helps fix any software glitches that could cause your wireless printer and connected devices not to work properly together. The wireless printer, router, computer/other device, wireless access point and modem all rely on your home or office network in order to connect to the internet.
Many printer models won`t print if there`s a loose USB connection or if they`re out of ink or paper. Verify your printer`s ink levels, clean the printhead, fill the paper tray, and avoid using substandard paper.
You may see a “printer offline” error if your computer can`t communicate with your printer. This can be caused by loose cable connections or an outdated printer driver or operating system.
For the most part, a printer will appear “Offline” if your computer is unable to establish communication with the device. This could be due to factors like loose cable connections, outdated printer drivers, problems with important system services, etc.
After installing the new photoconductor unit, make sure the printer is powered on and then open the front cover. With the front cover open, press and hold the stop/cancel (X) button. Once all the printer lights begin flashing or your LCD screen says “Resetting PC Counter,” let go of the button. Close the front cover.
Depending on your mobile device, download the Lexmark Mobile Assistant app from either Google Play™ or App Store. From the printer home screen, touch Settings > Network/Ports > Wireless > Setup Using Mobile App > Printer ID. From your mobile device, launch the app, and then accept the Terms of Use.
Depending on your printer model, from the control panel, do either of the following: Touch > Settings > E‑mail > E‑mail Setup > Disable “SMTP Server not set up” error > On. Navigate to > E‑mail > > E‑mail Setup > > Disable “SMTP Server not set up” error > > On > .
Many computer connectivity issues are caused by something as simple as a loose cable. Make sure all of the cables connecting your computer to your printer are fully in place and completely fastened at both ends. If your printer is not turning on, the power cord could also be an issue.
Depending on your printer model, from the control panel, do either of the following: Touch > Settings > E‑mail > E‑mail Setup > Disable “SMTP Server not set up” error > On. Navigate to > E‑mail > > E‑mail Setup > > Disable “SMTP Server not set up” error > > On > .