How to Identify and Fix Common Problems ?
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Ways to check if Black Only is enabled
Navigate to Settings > Print > Quality > Print Mode and check whether it is set to “Black and White” then change it to “Color”. Navigate to Settings > Device > Maintenance > Configuration Menu > Print Configuration > Black Only Mode. Make sure this option is unchecked.
Restart your printer. In some cases, a simple restart can fix the issue. Unplug the printer and check if there is any paper stuck in the machine, and if the toner is installed correctly. If all seems fine leave the printer disconnected for half a minute, then reconnect it and resume the print job.
From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Correction. In the Color Correction menu, touch Manual > Color Correction Content. Choose the appropriate color conversion setting.
Make sure the Black/Grayscale or Grayscale setting is not selected in your printer software. Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. The ink levels may be low and you may need to refill the ink.
First, check your printer settings on the file or picture your trying to print. If your page is setup to print in “grayscale” it will only print in black and white. Change the setting to “default” so it will print in color. If your settings look good from the start, the cartridge may just need to be primed.
Clean the printheads: Sometimes the issue why you are unable to print in color is because our printheads are clogged with ink. Clean the printheads and then print a document to check if color printing works. Some printers also have in-built programs that can clean themselves so remember to check for that.
At the Windows Manage your device screen, click Printer properties. Click Preferences. From the Color Mode dropdown, choose either Color or Black and White. Click OK to save.
On your computer, in the Windows Notification Area (bottom-right corner of your Windows desktop), right-click the printer icon. In the printer menu, select the Properties or Preferences option. In the printer settings window, the ink or toner levels are displayed for the currently-installed cartridge(s).
Just above the circuit board on most printer cartridges, you`ll find a small button. You`ve seen these tiny buttons before on cell phones, phone chargers, etc. This is your reset button, and the only way to get in there is either with a paper clip or the tip of a pen (which will leave a tiny ink smudge on the button).
Printing in “draft” or “economy mode” uses less ink and is a great way to preserve your cartridge life and prolong cartridge replacement. If you are printing out a document like an email where print quality isn`t an important factor, switch your printer to this setting!
“Toner Low” indicates that the toner cartridge is approaching the end of its expected life, but the cartridge has not yet reached its end of life. It`s recommended that the toner cartridge continue to be used if the print quality is still good.
Click the start menu and search for `Devices and Printers`. Select devices and printers in the search bar. This will allow you to see the printers connected to the computer. Click the printer you want to check, and you`ll see the ink levels at the bottom of the devices and printers section.
Right-click the printer icon on the taskbar, then select Nozzle Check.
STEP 1 Change Printer Preferences in Windows
Click start and navigate to the Printers and Devices. Right-click your printer and select printing preferences. Then, click on the Grayscale button in the advanced tab to enable black-and-white-only printing.
Remove the partially printed paper and look if the print is all black, then look at the imaging drum on the toner to see if there is any print. If it is all black then it is either a defective toner cartridge or a problem with the high voltage power supply.
The chip is programmed to automatically reset when the cartridge reads empty in the printer, is removed, refilled with ink, and reinstalled. Upon reinserting the cartridge, the ink level will be reset to full. This style chip can NOT be manually reset.
Reset or Replace a Chip
If this type of chip is in your toner, you will need to replace the chip when refilling your cartridge. Other chips can be reset with a “resetter,” a small plastic tool that physically connects with the cartridge chip and tells the chip to return its count of spent droplets to zero.
From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Supply Usage And Counters. Select Fuser Reset or ITM Reset.
Unplug and restart your printer
Sometimes power cycling your printer can resolve the issue. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on.
CMYK and RGB are acronyms that refer to color models used to create images and files. CMYK color mode is used for printing. The RGB color mode is used to display images that are intended to be viewed on computer monitors and screens only.
Color printing uses yellow, magenta, and cyan inks to produce various colors by subtractive mixing to give red, blue, and green. (Each color ink should be thought of as transmitting two of the additive primaries, which is the same as absorbing one of the additive primaries.)
Color calibration enables your printer to produce consistent colors with the particular printheads, inks and paper type that you are using, and under your particular environmental conditions.
Also known as black and white printers, monochrome printers use only black ink or toner. Monochrome printers can not print in color.
Select your printer then press “Manage” Select “Printing Preferences” Click on the “Maintenance” tab on the far right. From there you should be able to see ink levels for your selected printer.