Unknown Printer

How to Identify and Fix Common Problems ?

Our sources include academic articles, blog posts, and personal essays from experienced technical support :

Tray 2 lift error can be caused by a damaged, dislodged cartridge contact in the body of the printer, which would explain why multiple cartridges do not solve the problem. Open the cartridge door, remove the cartridge and inspect the contacts on the left side, they should look the same as the picture below.
The flag located right of the pick-up roller has a fixed position. If the flag becomes stuck or broken, it will produce a 60.02 tray lift error or a “LOAD PAPER” message.
The paper might not be engaged with the feed rollers. The paper-width guide is pressed against the paper stack too tightly. The paper tray is not completely inserted into the product. The paper settings in the print driver do not match the paper loaded in the paper tray.
Bend your hips and knees to squat down to your load, keep it close to your body, and straighten your legs to lift. Never lift a heavy object above shoulder level. Avoid turning or twisting your body while lifting or holding a heavy object.
On the Windows taskbar, click the Windows icon ( ), and then click Devices and Printers. Right-click your product, and then select Printing Preferences. From the Printing Preferences menu, select Paper/Quality. From the Paper Source drop-down menu, select Tray 2.
HP Printer Paper Tray Lock A Paper tray lock is used to prevent the tray from accidental use. The lock is used in printers that contain multiple trays. It is mainly used in printers while inserting special papers into the input tray.
Turn the printer onto its right side so you can access its underside. Check the gap where the input tray was. Remove any loose paper or other obstructions in the gap. If any paper is jammed inside the gap, grasp the paper with both hands, and then pull the paper slowly but firmly toward you to remove it.
Paper that is loaded incorrectly in the input tray might prevent the tray from closing completely. Remove any paper from the input tray, and then reload the paper correctly before closing the input tray. Grasp the handle on the input tray, and then pull the tray toward you to open it.
Turn the product on while you press and hold the Resume button for 10-20 seconds. The Attention light turns on. Release the Resume button. The Attention and Ready lights cycle while the product restores factory defaults.
This issue is caused when the pickup roller is dislodged or not installed correctly. The error message occurs due to the interference between the pickup roller and the lift plate in the paper input unit.
Under Hardware and Sound, click Printer. Right-click your product, and then select Printing Preferences. From the Printing Preferences menu, select Paper/Quality. From the Paper Source drop-down menu, select Tray 2.

Relevant Questions and Answers :

the most relevant questions and answers related to your specific issue

HP Laserjet 2200, Tray 2 Pickup Problem, Gears Clicking
ANSWER : Definitely not a solenoid problem. I’ve worked on tens of thousands of printers and never replaced a single solenoid. You probably knocked something loose when you installed the pickup roller. Maybe something to do with the gear on the end of the pickup roller shaft. You’ll need to take the gear assembly off to be able to see it.

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Laserjet M603DN tray 2 not lifting
ANSWER : I had a similar issue with a M602, though it’s the previous generation machine they are close in design. This one kept saying tray 2 lifting but there was not a sound of the motor even trying. My first thoughts were replace the lift motor then DC controller but it was replacing the formatter that fixed it after other parts made no difference.

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Tray 1 (upper tray) paper feed problem
ANSWER : There is no way of adjusting the distance of lift. Could be that the pickup roller is worn enough that it will pick up a sheet that is higher, but not one that is lower down. You can look at the end of the roller that first makes contact and see if it is worn smooth.

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HP Color Laserjet 3800 problem when printing color
ANSWER : Do a cold reset

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Optional 250 Sheet Feeder Tray (Q5931A – Tray 3) Constantly "Jams"
ANSWER : You don’t say if the paper moves at all. That’s key in determining the cause. If it’s not moving, then try swapping the rollers with tray 2. If it is moving out of the tray, then that would indicate there is some obstruction it is hitting on its way out of the tray. Hard to troubleshoot remotely when one doesn’t have specific details since we can’t see what is occurring.

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HP LJ 4350 – Tray 2 not lifting, no motors turn.
ANSWER : I can’t believe, pieces of paper was under the registration flap, now my 4250N is working.

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Paper jam in tray 2 (but no paper pulled from tray) also M476DN models
ANSWER : Isopropyl alcohol is not recommended for rubber rollers. It dries out the rubber and hasten it’s cracking and breaking. It will do nothing to restore the grip. Those rollers are really hard to replace. It would be easy if that dumbass secondary menu really worked. None of the techs I’ve spoke to ever got into it. Everyone I know sends a print job and listens for the roller to rotate into position where you can pull it off.

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Printer stops pulling paper from tray 2 after a few sheets
ANSWER : Sticking pickup roller solenoid. Pretty easy fix. You need to remove the right side covers. The back one just slides off, but the top holds the front one. I usually just take the 2 right side screws off and gently lift the top enough to pop off the side panel. Open the metal door on the formatter assy. Then release the tab in the middle. There’s also a tab at the front of the panel. When putting it back on, make sure you engage the rocker switch and the metal rod before pushing it into place. When you get it open, you’ll see the solenoid at the bottom front. There’s 1 screw holding it in place. Remove it and take the top plate and spring off. Be careful not to lose the spring. Then scrape off the gooey crap on top and clean off the plate as well. I put a piece of thin sticky backed felt in place of the remnants of the disintegrating sponge that HP uses. You can find it at the hardware store used for the bottom of chair legs.

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