How to Identify and Fix Common Problems ?
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If the error message, Unknown device appears, this can indicate that there is not adequate power and the PC can not identify the printer correctly. Verify that there are no extension cables and that the power cable is no longer than five meters. Reseat the power cables.
Restart the printer and the computer or mobile device to clear possible error conditions. Restore Wi-Fi setup mode. Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
The printer is either low in toner, the density is set too low, or the Economode may be turned on. Remove the toner cartridge and shake it. This will redistribute the toner and often will temporarily solve the problem. However, this usually indicates it is time to install a new cartridge.
Updated: 10/11/2021 by Computer Hope. An unknown device is a device name listed in Device Manager that Windows cannot identify or doesn`t have the appropriate drivers to be recognized.
Open the start menu and select Control Panel > Administrative Tools > and choose the Services icon. Locate the Print Spooler service and right-click. Then select the option to “Stop” the service.
Check cables or wireless connection Make sure that the printer`s USB cable is properly connected from the printer to your PC. If your USB isn`t recognized, see Automatically diagnose and fix Windows USB problems. Check the wireless connection (for wireless printers).
In Windows, search for and open Add a printer or scanner . Click Add a printer or scanner, and then wait for Windows to locate available printers. If your printer is found, click it, and then click Add device to complete the driver installation.
Do a hard reset on your printer. To do this you just need to turn off your printer, unplug for a few minutes and then plug the printer again. If that still doesn`t work, try turning the printer and your computer off, and then start it back up again. Try uninstalling and then reinstalling your printer driver.
Make sure your Wi-Fi network and printer setup meet connection requirements. Restart the printer and the computer or mobile device to clear possible error conditions. Make sure the printer is not connected to a computer with a USB cable.
FIX Unknown Device Drivers with Windows Update
Open Device Manager and go to the device in question in your device. Typically, it is listed as an Unknown Device in the Other devices node and expands the section. Right-click on the Unknown Device and select Update Driver.
The main reason for Unknown Device to display in your Device Manager is because you have a device that is not working correctly. To fix this issue, obtain an updated driver for the device. Use the following methods to enable Windows to recognize your device.
Check cables or wireless connection Make sure that the printer`s USB cable is properly connected from the printer to your PC. If your USB isn`t recognized, see Automatically diagnose and fix Windows USB problems. Check the wireless connection (for wireless printers).