Unknown Printer

How to Identify and Fix Common Problems ?

Our sources include academic articles, blog posts, and personal essays from experienced technical support :

When HP Smart displays the “Printer status unknown” error, the app can`t communicate with your printer. Issues with your printer connection, firmware, or driver are often responsible for this error message.
If the error message, Unknown device appears, this can indicate that there is not adequate power and the PC can not identify the printer correctly. Verify that there are no extension cables and that the power cable is no longer than five meters. Reseat the power cables.
Your printer should have been packaged with a USB cable regardless of whether it is a wireless or wired printer. Plug the cable into your printer and your computer`s USB port. The direct linking should trigger your computer to recognize the printer and start up the software needed to complete the installation.
Printers show up under “unspecified” when Windows cannot associate an appropriate driver.
Check that the printer has its wireless connection switched on. Ensure your iOS device is not in AirPlane mode. Ensure all devices are on the same network. Check that both the iPhone/iPad and printer are running the latest software.
Make sure that both ends of the USB cable are correctly inserted into the computer and the printer. Try disconnecting and reconnecting the USB cable at both ends. Disconnect the printer and the computer and reconnect them. Try another USB port if available.
How Are Printers Hacked? Printers can be hacked both physically and remotely. An attacker can insert a flash drive infected with malware into a printer, giving them control of the printer and potentially the devices connected to it. However, this means that a hacker would need direct access to the desired printer.
Make sure File and Printer Sharing and Network Discovery are enabled on the printer server or the computer where the printer is physically connected. If this feature is disabled on a printer server you`ll know fairly quickly because nobody in the office would be able to see or connect to any of the server`s printers.
Restart devices

If your printer connects to a Wi-Fi network, disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to. If the printer is available and has a ready status, the issue is resolved.

Relevant Questions and Answers :

the most relevant questions and answers related to your specific issue

PGBK cartridge not working
ANSWER : Did you try removing the print heads and flushing them under hot tap water?

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Unknown Printer

Color LaserJet 2500 new drum doesn't work.
ANSWER : The drums have a chip on them and it should have reset when you installed it. If not, then read this thread.

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Unknown Printer

Product not working suddenly
ANSWER : Since there aren’t any parts available and this looks pretty much fatal, it would be time to buy a new printer.

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Unknown Printer

not detected,tape does not work
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Unknown Printer

printer doesnt work
ANSWER : Next time, when the printer ink of your cartridge gets over, get a refillable printer ink. It is an affordable way to reduce the printing cost and to avoid bearing the sky-kissing rates of cartridge replacements. If its is still in warranty then contact seller.

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Unknown Printer

LaserJet 2200d Stopped Working
ANSWER : I am able to print a demo page and no lights blinking, tried different slots to no avail

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Unknown Printer

paper will not load right, only on the left side then jams. Worked fine this am, 2 hours later this happens
ANSWER : There is something in the paper path on the right side blocking it. Could be a torn scrap of paper, a dead bug, etc. Use a piece of file folder to push it out.

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Unknown Printer

printer not working
ANSWER : Not knowing which printer model (out of over1200) it’s hard to say how to clean the print head. Without the make and model number there is no way we can offer any sound advice.

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Unknown Printer