HP PSC – Printer / Scanner / Copier 1350V

How to Identify and Fix Common Problems ?

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Use HP Print and Scan Doctor (Windows)

Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues. Make sure paper is loaded in the main tray, and then turn on the printer. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

Run Diagnose & Fix

Open the HP Smart app, and then open Diagnose & Fix. Windows: Click the Diagnose & Fix icon in the bottom left corner. macOS: Click your printer, click Printers in the top menu bar, and then click Diagnose & Fix.

Recommended action. Turn the printer off, wait 15 seconds and turn the printer back on (using the power switch located on the back of the printer). The error code should not appear again.
However, there are a few common reasons that pop up the most: Loose or damaged cables: If the wires are worn out, it might prevent you from connecting to your scanner. Missing drivers: Your computer can`t properly “talk” to your scanner if the right drivers aren`t installed.
Wipe the sensor window with one of the cotton swabs provided in the Printer Cleaning Kit, slightly dampened (not soaked) with isopropyl alcohol, to remove dried ink. If the sensor window is heavily coated with dry ink, you may need to apply some pressure while wiping, helping the cotton to absorb the ink.
Make sure your devices are properly connected with each other, and the network or the cable you use to connect these devices is normal. You can also try restarting your HP printer. Turn it off completely and unplug the power cord, leave it for a couple of minutes, and then plug the cord back and power on the printer.
On the printer display home screen, select the “set up” button (it looks like a gear). 2. Select “settings” > “device settings” > “reset settings” > “reset all” > “OK” and then “Yes.”
In the Settings window, go to Devices > Printers & scanners. Under the Add printers & scanners section, select the Add a printer or scanner button. Wait for the computer as it tries to find nearby devices, both connected directly to your computer or via the network.
The answer: A) Print a Windows Printer Test Page

Before making any changes, it`s always important to completely assess the scope of the problem.

While most scanners have a lifespan of about 500,000 scans, there is often a fix to get your check scanner in working condition once again.
No matter what you do, eventually a scanner`s sensors and rollers will wear down from contact with the paper; the motors will reach the end of their lifespans, and repetitive stress will wear out moving parts.
If your PC or the LCD screen on your printer is telling you that your ink cartridges are full but no ink is passing through to the paper, then it`s most likely that you are dealing with a clogged printhead. Blurry documents and images that appear faded are also signs that it`s time to remove the excess ink.
Open the HP printer application and choose the “Clean Printhead” function. You may also be able to choose this option on your printer`s touch screen. This should set the automatic cleaning process in motion. Wait until it is complete before attempting to use the printer.
The printhead is the component on your printer that`s responsible for transferring ink onto paper. This mechanism does this by coursing droplets of ink through numerous nuzzles to create the print. When these nozzles get clogged, this causes an uneven ink distribution resulting in faded or streaky prints.
Automatic print head cleaning

The cleaning function is included in the software of almost every printer. Usually, you can find it under the “printer maintenance” section of your printer`s display menu. Automatic print head cleaning usually takes only one or two minutes, so you won`t need to wait for too long.

Select Start , then select Settings > Devices > Printers & scanners . Scroll down to Related Settings and select Print server properties. Select the Drivers tab, and see if your printer is listed. If it is, you`re all set.
Reset. Resetting the printer stops printing and clears the current print job received from the active interface. You may want to reset the printer when there is a problem with the print job itself and the printer cannot print successfully.
Restoring the factory-set defaults returns most of the settings to the factory defaults. It will not reset the page count, tray size, or language.
The reset key is a single use key and once used cannot be used again. All EPSON printers have inbuilt counters that count up the number of pages a printer produces, the number of head cleans executed and various other attributes. Once a critical level is reached the printer will enter its service mode.
On HP printers, a “cold reset” causes the printer to return to its factory default settings, which among other things, causes it to try and retrieve its configuration information from a BOOTP server. This is how SAP printers and Athena printers should receive their configuration information.
DIY sensor cleaning is completely safe. As long as you do it the right way, you shouldn`t have any problems. Many photographers regularly do their own sensor cleaning without any issues.
First check your connection to the scanner and computer: Make sure your scanner`s AC adapter is securely connected to the scanner and a working electrical outlet. Make sure the interface cable is securely connected to the scanner and your computer, and that the cable is not damaged or crimped.
Run Diagnose & Fix

Open the HP Smart app, and then open Diagnose & Fix. Windows: Click the Diagnose & Fix icon in the bottom left corner. macOS: Click your printer, click Printers in the top menu bar, and then click Diagnose & Fix.

A damaged glass surface can decrease the scan quality. Never use alcohol, thinner, or corrosive solvent to clean the scanner. These chemicals can damage the scanner components and the case. Be careful not to spill liquid into the scanner mechanism or electronic components.

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