How to Identify and Fix Common Problems ?
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Make sure that the printer is on the same network with the computer. Make sure that you are using a known working Ethernet cable. Make sure that the Ethernet cable is connected at the back of the printer to the network router, switch, or other network source to which the computer is also connected.
From the home screen, touch Settings > Device > Preferences > Run Initial Setup. Turn off the printer, wait for about 10 seconds, and then turn it back on. From the Before You Begin screen, select Change the Settings and Continue with the Wizard. From the Fax/Email Server Setup screen, enter the needed information.
Check the fax connection Check for phone line connection issues that might cause fax receiving to fail. Confirm the fax cords are in the correct ports: The phone line should be connected to the 1-LINE port and the answering machine, if used, should be connected to the 2-EXT port on the back of the printer.
Your fax machine could not establish a connection with your telephone line or modem. Your fax machine fails to connect with your receiver`s phone line. There is a problem with your fax machine`s automatic document feeder or wire cables. There is an issue related to your fax machine ink or toner cartridges.
Yes, you need a phone line to fax from a printer. However, if you don`t have a phone line to connect to your printer, you may sign up for an online fax service like eFax to fax from a printer—no phone lines necessary!
Depending on your printer model, from the control panel, do either of the following: Touch > Settings > E‑mail > E‑mail Setup > Disable “SMTP Server not set up” error > On. Navigate to > E‑mail > > E‑mail Setup > > Disable “SMTP Server not set up” error > > On > .
If the fax machine has an ethernet port, then it can be connected to a router or wired internet with an ethernet cable. If the fax machine is enabled with WiFi or bluetooth, then no additional cables need to be connected. The fax machine will be able to connect to local devices over these wireless connections.
The easiest way to tell if a printer has fax capability is if it has a “fax” button somewhere on it. Most printers with a scanner have options for copy / scan and sometimes “fax”.
Check the fax line with a phone
If you use traditional analog technology to send a fax, you can test the fax line by making a phone call. Dial the recipient`s number and listen to a fax machine`s sound. The fax line is active and working if you hear a tone or beeping sound.