Unknown Printer

How to Identify and Fix Common Problems ?

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Your printer should have been packaged with a USB cable regardless of whether it is a wireless or wired printer. Plug the cable into your printer and your computer`s USB port. The direct linking should trigger your computer to recognize the printer and start up the software needed to complete the installation.
Turn off the HP printer and unplug it from the power source. Also, shut down your computer and unplug any external devices. Wait for a few minutes and then plug in the printer and turn it back on. Finally, turn on your computer and check if the error state has been resolved.
Restart devices

If your printer connects to a Wi-Fi network, disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to. If the printer is available and has a ready status, the issue is resolved.

Check cables or wireless connection

Make sure that the printer`s USB cable is properly connected from the printer to your PC. If your USB isn`t recognized, see Automatically diagnose and fix Windows USB problems. Check the wireless connection (for wireless printers).

Check Cables and Printer USB Ports

Check all cable connections (including the power cord) on the printer side. If the printer does have power and you`ve properly connected the communication cable, but the printer is still not recognized, try switching to a different USB port on the PC.

Place the printer near the Wi-Fi router. Open the Setup, Network, or Wireless settings menu, and then select Wireless Setup Wizard. Select the name of your network, and then enter the password to complete the connection.
Right-click the printer you want to manually enable and click Printer Properties. Under Advanced and Driver, note the name of your printer driver. Connect to your host computer and go to the manufacturer`s website of the printer driver. On the host computer, download the printer drivers associated with your printer.
1. On the printer display home screen, select the “set up” button (it looks like a gear). 2. Select “settings” > “device settings” > “reset settings” > “reset all” > “OK” and then “Yes.”
Turn on your computer and press the F11 key immediately and repeatedly. Release the key until you see the Choose an option window. Select Troubleshoot and then click Reset this PC.
If your printer`s status displays “Printer in error state,” there may be a problem with the printer itself. Make sure the printer is turned on and connected to your PC by Wi-Fi or cable. Check it for low paper or ink, and be sure the cover isn`t open and the paper isn`t jammed.

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