How to setup HP Officejet Pro 6978

The hp officejet pro 6978 install comes securely packed between two recyclable foam inserts. All of the packing components of the hp officejet pro 6978 setup are fully recyclable. After removing the outer box and the printer from the foam inserts, care should be taken to note the bundled ink cartridges, the power chord and the two wire cable for fax. Every movable part of the hp officejet pro 6978 setup is secure with blue tape, and care should be taken to remove all these blue tape so that the printing and the scanning modules are free.

HP Officejet Pro 6978 wireless setup setting

  • The HP officejet pro 6978 wireless setup connects to all major wireless standards.
  • On the LCD screen, set up wireless printing module.
  • Turn the wireless printing to ON for hp officejet pro 6978 wireless setup.
  • From the computer or tablet/mobile device, connect to the wireless that the printer is broadcasting.
  • Once that is done, running the setup process from the supplied software, or from the HP AIO App on mobile devices will make the hp officejet pro 6978 printer ready for wireless printing.

HP E-Print

The proprietary HP standard for printing over the internet. The hp officejet pro 6978 install sets up an email address for the HP server. With the email ID from the server, the printer will be assigned to that ID automatically. When the printer is registered on the network, opening the HP e-Print app will display the printer if it is on the same network. Using the app all functions of the HP Officejet Pro 6978 can be accessed such as scanning, copying and printing. HP E-Print on mobile devices are extremely easy to use and virtually require little to no setup. The HP AIO App is available across all major App Stores.

Google Cloud Print

HP Officejet Pro 6978 setup works seamlessly on google cloud print and all that is required to set up cloud print is a browser and a gmail account. The HP Officejet Pro 6978 setup should be powered on and connected to the same network as the computer with an active internet connection. None of these requirements are mutually exclusive. After ensuring that the printer is powered on, and connected to the same network as the computer and the internet connection is active, you need to type out chrome://devices on the chrome browser. This will show the printer as available devices. Hit the “Register” icon and follow the steps. There may be a confirmation sheet printed out.

Apple’s Air Print

HP Officejet Pro 6978 should be powered on and from the touch sensitive LCD screen check if the HP Officejet Pro 6978 setup is connected to the wireless network and hence to the internet. From the Apple mobile device, tablet select the file that you want to print and hit share. In the options listed, select Print and the hp officejet pro 6978 should be shown on the list of available printers. Select the printer and you can adjust the settings on the screen. These are the steps to print on the hp officejet pro 6978 install over Apple AirPrint.

HP Officejet Pro 6978 Troubleshooting


Troubleshooting on the HP Officejet 6978


The HP Officejet Pro 6978 troubleshooting has undergone several stringent quality control tests and has evolved in design and performance over the years to be nearly perfect. This does not mean that the hp officejet pro 6978 problems will be completely devoid of issues, as there is always human error and mechanical compatibility errors. This would require troubleshooting from standards sets of proper mandated steps to quickly and painlessly arrive at the issue and sort it immediately.

Printer Not Printing

After giving the print command there may not be any corresponding activity on the hp officejet pro 6978 problems. This may be due to a multitude of reasons. The steps to check out the issue are as follows –

  • Ensure that the HP Officejet Pro 6978 is powered on.
  • Ensure that the printer is connected to the wireless network and there is an active stable internet connection.
  • Check if there are any updates to the printer software. From the computer, visiting the HP’s landing page you can check for updates to the printer software. Usually, if the latest updates are not installed, the Printer not printing.

Printer offline

A common reason for Printer being offline is the change in the local wireless password. Sometimes when the password is changed for the local network, the printer configuration is often overlooked. The following are the chronological steps to be taken to resolve the printer offline error. The error will show only in the computer at the point of selection of the printer, the printer will be shown as offline. The first step is to check if the HP Officejet Pro 6978 is powered on. Then on the touch sensitive LCD readout navigate to the wireless module and check if the printer is showing as connected to the wireless. If the printer is not connected, then you need to run the wireless connectivity wizard and go through the steps to connect the printer back on to the network. In the case of wired networking, ensure that the physical cable is not detached from the printer and also on the router end. If the printer still shows as offline but the hardware end is perfectly connected, remove the printer from the printer setting and reinstall the printer with the drivers.

Printer not connected

After the print command has been issued the HP Officejet Pro 6978 may not commence printing an may be stopped at the spooling stage. The status can be seen from the print notifications on the computer from which the print command is given. The HP Officejet Pro 6978 is a non- portable design and normally when the printer is installed there is no occasion to actually move the printer at all. So over time there is a possibility that the printer may have been moved, thereby dislodging the cables. So check if the connecting cables are secure both at the printer end and at the router or the computer end. Restart the printer and check the LCD for connection status after reboot of the printer. If the wireless connection is showing as not connected, then run through the wireless setup process from the LCD screen, under the module wireless network.

OS Issues

Usually when a new branch of OS is released with a significant change, the old printer drivers that are registered on the operating system may not work in compliance with the updated OS and this would result in the printer not responding. Not all issues that may arise on the hp officejet pro 6978 problems are a result of continuity interruptions or hardware. HP Officejet Pro 6978 not being able to print could be a result of OS issues. The result of OS updates may make drivers incompatible unless the corresponding drivers have also been updated. OS issues manifest themselves when there is a non-updated software scenario.

Paper Jam

An error message will be displayed on the touch sensitive LCD. The paper jam error will be reflected in the computer notification are as well. Paper jams usually occur due to resident moisture or dust on the sheaves of papers, or if the guides are not set properly. The paper guides should be not too tight and not too loose. The paper draw is affected even if the guides are too tight.

When the hp officejet pro 6978 encounters problems like paper jam, switch off the printer. Remove the paper output tray and see if there are remnants of paper from the jam in the output area. Then slide out the input tray and check for jam in the input derailleurs. By flipping the HP Officejet Pro 6978 setup on the right side, you can examine the bottom of the hardware where the paper loops through and the jammed paper can be removed slowly and carefully from this area. Now care should be taken that the paper is removed slowly and not in a stop and go manner.

When there is a paper jam the hp officejet pro 6978 problems alerts the user with an error message on the touch sensitive LCD screen. After switching the printer back on ensure that the error message has gone.

Prints a blank page

HP Officejet Pro 6978 prints blank pages. The common cause of printing of blank pages is if the printer has been sitting idle for a long time. When the printer has not been in use for a long time there is ink residue on the print head that can get dry. When the print head gets clogged, there is no chance for print output to happen, and the result is a blank page print. When there is no error prompt and there is a blank print, then navigate to the print head cleaning module under maintenance and run the cleaning software that is built into the printer. The Printer will use up a sheet of paper to print the test results. If the heads are clean and the printer is still printing blank pages, it could be that there was a software update or the drivers are corrupt. Reinstalling the printer after checking for updates will solve the problem.

Network Issue

If there is a network issue that will affect connectivity and the printer won’t be able to carry out print commands. The notification on the computer or the mobile device will display the printer as offline. The best way to solve a network issue is to reinstall the wireless connectivity services using the mobile device or the computer.

HP Officejet Pro 6978 printer Features

The HP Officejet Pro 6978 setup is a wireless capable fully functional AIO printer from the stables of HP with a whopping 60 sheet output tray and a fully enclosed 225 sheet input tray that keep sdust and moisture off the plain sheets so as to prevent jams due to sheets sticking together. The Automatic Document Feeder makes it a capable printer for Small Office requirements. The printer features four independent ink cartridges for efficient dispensation of ink. The 35 sheet auto document feeder (ADF) that makes easy work out of scanning multiple sheets.

Pros and Cons of the HP Officejet Pro 6978 printer setup


  • LCD screen which is fully functional and touch sensitive.
  • Enclosed Paper tray.
  • Wireless printing across all standards.
  • Google Cloud Print and Apple AirPrint compatible printer.
  • Duplex printing
  • Automatic Document Feeder makes scanning of multi-page documents easy.
  • Ultra Realistic photo quality images.


  • High volume printing may not be possible as this is a targeted for small and medium office printing.
  • Medium sized printer and may not be suitable for very cramped compact storage.
  • Maximum scan size is international A4, so cannot handle legal size scan operations.

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