HP OfficeJet 7310

How to Identify and Fix Common Problems ?

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Check the fax connection

Check for phone line connection issues that might cause fax receiving to fail. Confirm the fax cords are in the correct ports: The phone line should be connected to the 1-LINE port and the answering machine, if used, should be connected to the 2-EXT port on the back of the printer.

Send the test fax to 1-888-HPFaxme (1-888-473-2963 U.S.). Wait 5 to 7 minutes for the service to send a return fax.
Check the fax connection

Check for phone line connection issues that might cause fax receiving to fail. Confirm the fax cords are in the correct ports: The phone line should be connected to the 1-LINE port and the answering machine, if used, should be connected to the 2-EXT port on the back of the printer.

If you use traditional analog technology to send a fax, you can test the fax line by making a phone call. Dial the recipient`s number and listen to a fax machine`s sound. The fax line is active and working if you hear a tone or beeping sound.
The easiest way to tell your fax was completed or delivered successfully is if your fax machine prints a confirmation page. It`s a one-page summary that details the date, time, recipient`s fax number, and the number of pages sent. Most fax machines print out this confirmation by default.
Fax documents securely over the internet with Mobile Fax from the HP Smart app. A traditional fax machine or phone line is not required.
The Failed (Fax negotiation failed) error could occur for different reasons: • The system initiated a fax transmission but could not synchronize with the far-end fax. • A remote fax machine was detected, but the sending and receiving modems could not establish communication.
Faxes can fail for a variety of reasons, such as sending to a non-working or non-fax number, a recipient listing their number on the National Do Not Call List, a recipient line being continually busy or out of paper, or if there is noise or interference on the line.
Here are some troubleshooting tips for the most common fax problems: image quality, paper jams and connectivity issues. The most common image quality problems with faxes are pages that come out too dark, too light or are unreadable due to streaks, splotches and spots.
This mode allows you to quickly recall the target function when using a fax.
FAX Mode: This mode sets the printer to receive faxes automatically. TEL/FAX Mode: When the printer receives an incoming fax, the external telephone rings for the time specified by Auto Ans, then the printer automatically receives the fax. If the incoming data is not a fax, the printer beeps.
A fax server is a physical or virtual server connected to a local area network (LAN) that allows computer users to send and receive fax messages from any computer that`s connected to the LAN.
If your machine has FAX functions:

Press Settings. Press the Up or Down arrow key to display Network, and then press OK. Press the Up or Down arrow key to display Network Reset, and then press OK. Follow the machine`s instruction to reset the network settings.

Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).
➡️ The FAX number would be the phone number on the home landline that you connect to the printer. You can try to use the printer to dial your mobile phone number, go to “FAX”>>”Send Now”>>enter your mobile phone number>>press black.
What is the typical duration for a fax transmission? For faxes sent through a traditional fax machine, the average is thirty seconds to one minute per page. Many factors go into determining the exact speed, though. A fax sent through a high-speed online service like eFax can be much faster.
If your fax volume (both in terms of sending and receiving) has significantly increased over time but you are still using the same fax server, it may be necessary to add more lines. Faxes will wait in queue until a channel opens up. If every line is tied up, its sending will be delayed.
Delivery Pending – This means that your company`s fax server is trying to deliver your fax to its recipients.
Contact the business to ask them directly if the fax number is not online. While most companies have a “Contact Us” section, they may only list a phone number or email address. Dial the contact number listed and ask an associate for the fax number. If there is no phone number listed, try emailing instead.
The Google fax feature is available for all FAX.PLUS users and enables you to send a fax directly from your Gmail account. You can also receive faxed documents as email attachments in your Gmail account.
What does the Mobile Fax service cost? Currently the Mobile Fax service is on trial and available free to users. HP does not require a credit card or any other form of payment to use the Mobile Fax service during the free trial period.
If you are looking for the best free fax app to send faxes on Android, consider using iFax. With our mobile fax app on your Android device, you can send free faxes from your phone. It`s like having a portable fax machine, but better since iFax can edit and annotate documents like a full-fledged PDF editor.

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