Unknown Printer

How to Identify and Fix Common Problems ?

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Turn off the HP printer and unplug it from the power source. Also, shut down your computer and unplug any external devices. Wait for a few minutes and then plug in the printer and turn it back on. Finally, turn on your computer and check if the error state has been resolved.
Make sure the printer is turned on, and Wi-Fi is enabled. If your printer does not support Wi-Fi, or is using a wired connection, make sure the Ethernet cable or connecting cable is firmly plugged into your printer. Make sure the printer and computer are connected to the same network.
You may see a “printer offline” error if your computer can`t communicate with your printer. This can be caused by loose cable connections or an outdated printer driver or operating system. The HP Smart app (below) can automatically diagnose and resolve printer offline issues in Windows operating systems.
If your printer`s status displays “Printer in error state,” there may be a problem with the printer itself. Make sure the printer is turned on and connected to your PC by Wi-Fi or cable. Check it for low paper or ink, and be sure the cover isn`t open and the paper isn`t jammed.
Restart the printer and try again. Unplug the printer from an outlet. You can plug it back in again to see if it works this time. Check if the printer is properly set up or connected to your computer`s system.
Your printer should have been packaged with a USB cable regardless of whether it is a wireless or wired printer. Plug the cable into your printer and your computer`s USB port. The direct linking should trigger your computer to recognize the printer and start up the software needed to complete the installation.
You`ll know fairly quickly if your printhead is causing you problems. If your PC or the LCD screen on your printer is telling you that your ink cartridges are full but no ink is passing through to the paper, then it`s most likely that you are dealing with a clogged printhead.
Restart your printer by turning it off, waiting 10 seconds, and disconnecting the power cord from your printer. Then, turn off your computer. Connect the printer power cord to the printer and turn the printer back on.
1. Paper Jams. Paper jams are a common problem for printers, resulting in time-consuming and frustrating delays. It can occur when loose sheets of paper get stuck in the rollers or feeding mechanism of the printer.
Select Start , then select Settings > Devices > Printers & scanners . Under Printers & scanners, find the printer, select it, and then select Remove device. After removing your printer, add it back by selecting Add a printer or scanner.

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