HP DesignJet 4000

How to Identify and Fix Common Problems ?

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00 Jam in Top Cover Area Error on HP LaserJet 4200 or HP LaserJet 4300 series. If you see this error code 13.20. 00 “Jam in Top Cover Area” on either an HP LaserJet 4200 or HP LaserJet 4300 series printer, the printer either has a sensor blocked or it has an incorrect model fuser installed.
Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again. With the printer turned on, disconnect the power cord from the printer. Unplug the power cord from the power source.
It means the top of the paper isn`t being detected arriving at the fuser delivery sensor.
The error is 13.02. 00 indicating it isn`t reaching the top cover sensor. The paper is getting stuck at the fuser, and the fuser is leaving a very noticeable indentation mark.
Step one: Perform a power reset

With the product turned on, disconnect the power cord from the rear of the product. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet.

A 13. B2. D2 paper jam error usually occurs when paper does not leave the paper tray.
For example; a 13. A2. D2 indicates that the paper jammed before reaching the tray 2 feed sensor when pulling paper from tray 2. In this case you would look for any jammed paper in or behind tray 2.
Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again. Turn off the printer, and then disconnect the power cord.
Open the front door on the printer. Remove the toner cartridge from the printer. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Remove USB cable, if present. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Most common cause of this error is a broken drive on the toner cartridge, especially if you are using 3rd party toners. Remove the cartridge and look at the right and side and you should see a little small metal shaft with tabs on it.

Relevant Questions and Answers :

the most relevant questions and answers related to your specific issue

hp 8600 pro when power on, paper jam message appear but there is no paper jam in the tray
ANSWER : Hp 8180 Photosmart All In One code keeps says paper jam and carriage jam when neither are jammed. I followed all the recommended things to do. I live in Raleigh NC any place to take this or any suggestion.

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HP DesignJet 4000

Paper jam in tray 2 (but no paper pulled from tray) also M476DN models
ANSWER : Isopropyl alcohol is not recommended for rubber rollers. It dries out the rubber and hasten it’s cracking and breaking. It will do nothing to restore the grip. Those rollers are really hard to replace. It would be easy if that dumbass secondary menu really worked. None of the techs I’ve spoke to ever got into it. Everyone I know sends a print job and listens for the roller to rotate into position where you can pull it off.

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HP DesignJet 4000

My printer feeds through one piece of paper all the way and then a half piece of paper and stops. I pull out the paper to stop the paper jam and then it prints but sounds rough. After printing, it doesn't feed the paper all the way through.
ANSWER : And the first 2 sheets, the full and half sheet that go through first, are blank.

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HP DesignJet 4000

HP Laser Jet 4250 13.01.00 Jam in Tray 2
ANSWER : did you check if there’s multiple feeding while pulling papers

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HP DesignJet 4000

HP LJ 4350 – Tray 2 not lifting, no motors turn.
ANSWER : I can’t believe, pieces of paper was under the registration flap, now my 4250N is working.

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HP DesignJet 4000

Paper Jam error but no paper jam
ANSWER : Obviously you didn’t get all the paper cleared out. There is a small scrap in the paper path causing the jam when the paper hits it. You can try clearing it out by inserting something stiff like a piece of file folder from the back of the printer into the paper path and pushing the offending piece out that way.

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HP DesignJet 4000

Paper Jam and carriage jam code when nothing is jammed
ANSWER : Did you try cleaning the encoder strip that runs through the cartridge assy.? Use Window Cleaner on a paper towel. Also, check inside on the right. I’ve seen a lot of times where there is a folded up scrap of paper that stops the carriage from going all the way to the right.

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HP DesignJet 4000

I just bought an officejet 3830 2 weeks ago. Now it won't print at all! Says inkjet jam. It's not! I've done all the fixes as per hp's website now what?
ANSWER : Take it back and exchange it under warranty.

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HP DesignJet 4000