Unknown Printer

How to Identify and Fix Common Problems ?

Our sources include academic articles, blog posts, and personal essays from experienced technical support :

The printer has a default address somewhere in the 169.254. 0.0 – 169.254. 255.255 range.
Turn the product on while you press and hold the Resume button for 10-20 seconds. The Attention light turns on. Release the Resume button. The Attention and Ready lights cycle while the product restores factory defaults.
Restart the printer and the computer or mobile device to clear possible error conditions. Restore Wi-Fi setup mode. Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
Place the printer near the Wi-Fi router. Open the Setup, Network, or Wireless settings menu, and then select Wireless Setup Wizard. Select the name of your network, and then enter the password to complete the connection.
Windows 10: Right-click and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name and select Printer properties.
From the Home screen on the printer control panel, swipe right to navigate, and then touch Reports. From the Reports menu, touch Configuration/Status Pages.
Recommended action. Turn the printer off, wait 15 seconds and turn the printer back on (using the power switch located on the back of the printer). The error code should not appear again.
Type the IP address into the address line of a Web browser to open the printer EWS. On the Networking tab, select Settings under Security in the left-hand menu list. Select the Restore Defaults tab. Click on Restore Defaults at the bottom of the page to restore the factory defaults.

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