HP DeskJet 990CXI

How to Identify and Fix Common Problems ?

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Hp Incompatible Print Cartridge Error message may signal that the cartridge you placed is in the wrong slot. When you get such errors, check that the cartridge model numbers match your printer model and your country`s region. After that, check if the cartridges are installed in their corresponding slots.
Check/Wipe Cartridge Contacts: A common cause of the “Cartridge Problem” message is the gold contacts found on an electonic chip on the body of the HP cartridge being obscured with dirt/ink or even physically having been damaged. Firstly remove the indicated cartridge from the printer and locate the chip.
The “Incompatible Cartridge” message may signal you that the cartridge was placed in the wrong slot. In case you get such an error, make sure the cartridge model numbers match your printer model and your country/region. After that, check if they are installed correctly in the corresponding slots.
Inspect the cartridge for the metal contacts. Inspect the inside of the printer for the connection point. With a lint-free/dry cloth lightly wipe the contacts on both cartridges and printer to remove any dirt, or residue being careful not to cause any damage. Replace the cartridges in the printer.
Just above the circuit board on most printer cartridges, you`ll find a small button. You`ve seen these tiny buttons before on cell phones, phone chargers, etc. This is your reset button, and the only way to get in there is either with a paper clip or the tip of a pen (which will leave a tiny ink smudge on the button).
Disable the Cartridge Policy feature

In the Device Management pane, select the printers (or printer group) to configure. In the bottom navigation pane, select Config, and then select Supplies. In the Cartridge Policy section, select Off. Click Apply.

Press the button on the chip-reset tool for several seconds until the LED light on the device goes off. Then, unlock the reset tool from the cartridge. Use the resetter with other cartridges and install them back into the corresponding slots in your printer. Voila!
Verify the ink cartridge(s) is inserted properly. Some cartridges snap in place, and if they are not inserted fully, the printer won`t print anything. If a lever is moved from its original position to allow for installation of ink cartridges, ensure it is returned to its original position.
Check the box your printer came in. Most printer boxes clearly display which cartridges are compatible with the printer right on the box. Find your printer model on the manufacturer`s website. The appropriate cartridges should be listed on the printer page.
Verify the ink cartridge(s) is inserted properly. Some cartridges snap in place, and if they are not inserted fully, the printer won`t print anything. If a lever is moved from its original position to allow for installation of ink cartridges, ensure it is returned to its original position.
Disable the Cartridge Policy feature

In the Device Management pane, select the printers (or printer group) to configure. In the bottom navigation pane, select Config, and then select Supplies. In the Cartridge Policy section, select Off. Click Apply.

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