HP DeskJet 960

How to Identify and Fix Common Problems ?

Our sources include academic articles, blog posts, and personal essays from experienced technical support :

A piece of paper stuck in the paper tray or inside the printer can create a paper jam. Paper jams can occur for a variety of reasons, such as overloading the paper tray, loading different thicknesses of paper in the tray, or using paper that isn`t appropriate for your particular printer.
Turn off the printer, and then unplug the power cord from the electrical outlet. Remove any paper from the input tray. Open the rear access door, and then clean the paper feed rollers with a lint-free cloth lightly moistened with filtered water. Wait 10 minutes for the rollers to dry.
Low-quality paper leaves an accumulation of tiny paper bits often referred to as “paper dust” inside the machine. This “dust” is one of the top causes of paper jams. More dust means more jams. Besides jams, the dust also contributes to poor-quality prints and causes machine parts to wear at a faster rate.
this can happen if a small piece of paper is stuck in the paper path or if the rollers have become covered with lacquer from the paper, try cleaning the pickup rollers and the paper path, with a slightly damp cloth (not wet).
Did you know most copier paper jams are caused by the paper itself? Misaligned paper. When a stack of paper isn`t aligned properly in the machine, it often causes a paper jam issue. When adding a ream of paper, always fan the paper, load carefully and avoid overstuffing the tray.
A paper jam is when paper or other printed material gets stuck or lodged in a printer and cannot eject.
The paper trays are overloaded. The paper is curled. The print side, or shiny side, of the paper is not loaded in the tray face down. The paper guides are too tight against the paper stack.
Power Down and Unplug the Copier

If your display message isn`t correctly showing where the paper jam is, power down the machine and then unplug it from the wall. Give it a few minutes to rest and then power it back on. Sometimes a little reset like this allows the copier to regroup.

Use isopropyl alcohol or ethanol according to the manufacturer`s safety guidelines, as applicable. Wipe the roller with a lint-free cloth dipped in isopropyl alcohol or ethanol. After cleaning the roller, make sure that no lint or other material remains on the roller.
Overfilling the paper tray is frequently causes paper jams. Many printers have sliding mechanisms that allow different types and sizes of paper to be fed into the printer. If the slider is not correctly positioned, it can cause a paper jam. Use standard office paper.
If you do not turn on the printer for a long time, the printer may malfunction. If you will not use the printer for more than two weeks, maintenance must be performed by a service engineer before and after this period.
Paper pushed too far into the input tray when it is loaded, might feed into the printer incorrectly, causing the paper to tear. Paper stacks loaded into the input tray with too many or too few sheets of paper, might feed into the printer incorrectly, causing the paper to tear.

Relevant Questions and Answers :

the most relevant questions and answers related to your specific issue

HP DESKJET 1280 ERROR
ANSWER : Help please! Printer power and paper lights continue to flash,- even after : encoder strip cleaned, carriage rod lubed, carriage is not stuck, rollers cleaned, no paper jambed . I know this is a variation on an existing theme, but could anyone help solve the issue.Many thanksKen

Read Full Q/A … :

HP DeskJet 960

HP DeskJet 722C Paper Feed Problem
ANSWER : Detach the force string from the holding nothing back one and expel all paper from it.

Read Full Q/A … :

HP DeskJet 960

hp deskjet 3420- system error
ANSWER : Hi I am having problem in printing from java file , I followed all your steps but C:\\WINDOWS\\system32\\spool\\drivers\\w32x86\\3 after this I am getting no files in this folder ,please help me as I am struggling to get print from java since a week

Read Full Q/A … :

HP DeskJet 960

HP DeskJet 1220C Prints only Pink & Black
ANSWER : hi everyone. i have an hp ink advantage 5525 all-in-one. changed all cartridges as they were empty and when i tried to print i got blank pages. i gave a print order a couple times to find out what was going on and found out that yellow and magenta inks worked but not cyan and black. removed cartridges, clean and all many times and nothing happened. then i tried this youtu.be/f57jOGj-G5s and the print quality of magenta and yellow improved significantly but still no black or cyan at all. i can’t do the running water thing because the print head is not detachable. any suggestions?

Read Full Q/A … :

HP DeskJet 960

Paper Jam and carriage jam code when nothing is jammed
ANSWER : Did you try cleaning the encoder strip that runs through the cartridge assy.? Use Window Cleaner on a paper towel. Also, check inside on the right. I’ve seen a lot of times where there is a folded up scrap of paper that stops the carriage from going all the way to the right.

Read Full Q/A … :

HP DeskJet 960

HP Deskjet 5150
ANSWER : Ok I have the same problem, Kemal. HOW DO YOU DISASSEMBLE the printer carriage and the Ink Service Station from that??

Read Full Q/A … :

HP DeskJet 960

HP DeskJet 950C Leaking Ink
ANSWER : Thanks for the “loose, white rectangular piece” comment in my 990cse. I found this same white piece of rubber today jamming up the cleaning station carriage assembly and was wondering where it came from!

Read Full Q/A … :

HP DeskJet 960

HP deskjet 460 Waste ink tank full
ANSWER : I worked fixing printers for 5 years for Verizon and some of the older printers were notorious for the waste receptacle filling and overflowing with ink. My solution was good old warm water. Remove the waste container and scoop out as much as you can with a small screwdriver, wiping the discard on a paper towel, then just run warm water from the faucet into the container till all the residue is removed. This is just water soluble ink folks, if you want to test it, scoop out a glob and dissolve it in warm water, its easy as pie. I never once bought a new ink discard reservoir. I just cleaned out my mobile 460 printer reservoir by the same method. There are no electrical connections its just all plastic.

Read Full Q/A … :

HP DeskJet 960