HP DeskJet 500

How to Identify and Fix Common Problems ?

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The System error 79:04 is a generic firmware error (equivalent to a blue screen in Windows). The printer displays this error when an unknown exception occurs that cannot be pointed to by any specific subsystem of the printer.
Corrupt print Job

You will likely find that you were printing from a web document or website and usually internet explorer when you experienced the Error 79. This is caused by the printer getting stuck in a loop after attempting to print from the encoding of the website.

The 79:04 issue was caused by a queued print job. The workaround to first disconnect the printer from the network and then power cycling enabled me to be able to connect to the Embedded Web Server and update the firmware to 11.0.
Recommended action. Turn the printer off, wait 15 seconds and turn the printer back on (using the power switch located on the back of the printer). The error code should not appear again.
Unexplained 79:04 error on boot up (printer isolated)

Third party ink supplies (printheads or cartridges) can commonly cause unexplained 79:04 errors. To resolve issue, replace all third party ink supplies from the printer, and replace with supported HP ink supplies.

A specific print job that is not correctly formatted for the printer or that is not correctly processed by it can trigger a 79:04 system error.
To remove all calibrations and reset the Printer to its factory values, choose Color calibration>Reset from the Ink menu.
The BIOS Recovery (500) message displays for 15 seconds before the computer automatically reboots. You have the option of pressing enter to proceed without waiting 15 seconds. To resolve the BIOS Recovery Error (500), update the computer BIOS to the latest version.
A new page should print with a claim code. If the page does not print, see the email address on the printer display. The first part of the HP ePrint address preceding “@hpeprint.com” is the claim code. For example, if your HP ePrint email is “[email protected]”, then “abc” is your claim code.
Error code E04 means that the FINE cartridge in your printer is not installed correctly. To remove the cartridges you will need to push the output tray back in before opening the cover.
This issue can occur when a user has logged into one tree, but then attempts to install an iPrint printer in a different tree. The user credentials are cached and the wrong credentials are auto-passed to the iPrint server`s LDAP. The user from the other tree will not be found and return the 500 error.
The Archive Utility gives the following error code to many Mac users trying to expand a zip file: “Error 79-Inappropriate file type or format.” Most likely, you`re getting this error because the zip file download was interrupted or did not run correctly. Try redownloading the file to your Mac.
A specific print job that is not correctly formatted for the printer or that is not correctly processed by it can trigger a 79:04 system error.
Problem Description: The system error 79:04 is a generic firmware error (equivalent to a blue screen in Windows). It`s the system error that the printer will display when an unknown exception occurs that cannot be identified as relating to any specific subsystem of the printer.
An Er/04, Er/05, or Er/06 error message indicates paper is jammed inside the printer. To resolve the issue, find and clear the printer of any jammed paper, or reset the printer if the printer has no jammed paper.
An Er/04, Er/05, or Er/06 error message indicates paper is jammed inside the printer. To resolve the issue, find and clear the printer of any jammed paper, or reset the printer if the printer has no jammed paper.
Error code E04 means that the FINE cartridge in your printer is not installed correctly. To remove the cartridges you will need to push the output tray back in before opening the cover.

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