How to Identify and Fix Common Problems ?
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Why does my HP printer keep saying cartridge problem? Please check and wipe the cartridge contacts. The common cause of the cartridge problem message is the gold contacts found on an electronic chip on the body of the HP cartridge being cloaked with dirt or ink or even because of physical damage.
If your HP printer not printing black ink correctly, here`s what you should do. Using non-genuine ink cartridges. Printheads that have become clogged. Ink cartridges that are defective or empty.
Check the options on the property tabs to make sure that the appropriate color options are selected. If there is a checkmark in the box by Print in Grayscale, click in the box to remove the checkmark, and then click OK. Try printing again.
When color ink is expended and black ink still remains, you can continue printing for a short time using only black ink. However, you should replace the expended ink cartridge(s) as soon as possible.
If you are trying to install a black ink cartridge in a color cartridge slot, your printer will not function and you could potentially cause damage to the machine.
Check the ink levels
Sometimes, the printer may not print black ink because it is low or empty. You can check the ink levels on the printer`s display, or by using the software that came with your printer. If the ink level is low, replace the cartridge or refill it according to the manufacturer`s instructions.
Printers that use two cartridges (one black, one tri-color) can print if one cartridge is empty. To continue printing, remove the empty cartridge from the printer. If a Single-cartridge mode message displays, select OK. If you are using the black cartridge, prints are in black and white (grayscale).
In the Print & Scan or Printers & Scanners window, select your printer, and then click Options & Supplies. Click Utility, and then click Open Printer Utility. HP Utility opens. Click Clean Printheads , and then click Clean.
The answer is yes, your printer uses a bit of all colors (black, cyan, magenta, yellow) every time it prints. According to HP Support, “[our] printers are designed in such a way that it also uses color inks while printing in black to form a perfect black.
Click on the Windows orb and then “Devices and Printers.” Find your printer under the “Printer and Faxes” section and right-click on it to select “Properties.” If the port tab exists, click on the “Port” tab and deselect “Enable Bi-Directional Support.” Click “Apply and then “OK.”