How to Identify and Fix Common Problems ?
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With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Remove USB cable, if present. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Load photo paper
Slide the paper width guides to their outermost positions. Load a stack of photo paper into the tray with the short edge facing toward the printer and the print side down. Push the stack into the tray until it stops. Slide the paper width guides in until they rest against the edges of the paper.
1. On the printer display home screen, select the “set up” button (it looks like a gear). 2. Select “settings” > “device settings” > “reset settings” > “reset all” > “OK” and then “Yes.”
In Windows, search for and open Add a printer or scanner . Click Add a printer or scanner, and then wait for Windows to locate available printers. If your printer is found, click it, and then click Add device to complete the driver installation.
Turn the product on while you press and hold the Resume button for 10-20 seconds. The Attention light turns on. Release the Resume button. The Attention and Ready lights cycle while the product restores factory defaults.
Recommended action. Turn the printer off, wait 15 seconds and turn the printer back on (using the power switch located on the back of the printer). The error code should not appear again.
Load the paper stack WITH THE PRINT SIDE FACING DOWN, and place it in the center of the cassette 1. Always load paper in the portrait orientation (C). Loading paper in the landscape orientation (D) can cause paper jams.
The photo tray is overloaded. The paper is curled. The print side, or shiny side, of the paper is not loaded in the tray face down. The paper width guide is too tight against the paper stack.
On the toolbar, click Print, and then click Print. 4. In the Print Pictures dialog box, select the printer, paper size, print quality, print style, and number of copies you want to print.
Power down the printer and then unplug the power cord from the printer and the wall. Wait for a minute, then plug the printer back in. The printer will reset and turn on.
Unplug and restart your printer
Sometimes power cycling your printer can resolve the issue. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on.
On HP printers, a “cold reset” causes the printer to return to its factory default settings, which among other things, causes it to try and retrieve its configuration information from a BOOTP server. This is how SAP printers and Athena printers should receive their configuration information.
Starting a User-Mode Debugging Session
For printer drivers, you must attach the debugger to either the printing application or to the spooler process (Spoolsv.exe). Keep in mind that the printing application loads the configuration/user interface module, while the spooler process loads the rendering module.
If your printer stopped taking Print commands, run the Printer troubleshooter. Then, restart the Print Spooler service, and update your printer driver. If the issue persists, uninstall and reinstall your printer.
Most modern printers have Wi-Fi capability, allowing you to set them up without connecting to any of your computers. The printer will need to be in range of your wireless router in order to connect to it.
Restart the printer and the computer or mobile device to clear possible error conditions. Restore Wi-Fi setup mode. Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
Yes, you can usually set up a printer without the disc, provided you have the printer`s USB cable. Also, you may need to download software from the internet for older printers. The instructions for doing this are set out in the steps above.
Yes, you can use an HP printer without HP Instant Ink. HP Instant Ink is our Ink Subscription service that can save you up to 50%1 on ink or toner and will ensure you always have ink when you need it.
Regardless of which you choose, all of your applications will be deleted and any settings will be returned to their default. 9. If you choose “Remove everything,” you will also have to decide whether you want a completely clean drive or if you would like to keep the laptop and you aren`t planning on giving it away.
To aid in your search, a list of the username and passwords for HP printers has been provided below. When in doubt, just use “admin” as both your username and your password.
Make sure the printer is on and connected to your computer. Go to HP Software and Driver Downloads, and then enter your printer model. Select Firmware from the list of drivers, click Download next to the update, and then follow the instructions.
The print history queue displays. Items in your print history expire 30 days after they arrive. If you download, share, or reprint a file, the file remains in the print history for another 30 days. Click the All Printers drop-down arrow, and then click the name of the printer to view a specific printer`s print history.
1. Paper Jams. Paper jams are a common problem for printers, resulting in time-consuming and frustrating delays. It can occur when loose sheets of paper get stuck in the rollers or feeding mechanism of the printer.
Run Diagnose & Fix
Open the HP Smart app, and then open Diagnose & Fix. Windows: Click the Diagnose & Fix icon in the bottom left corner. macOS: Click your printer, click Printers in the top menu bar, and then click Diagnose & Fix.