How to Identify and Fix Common Problems ?
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Make sure Windows updates are enabled to ensure Windows has the latest drivers and fixes for your printer`s scanning hardware. On your computer, search for an open Windows Update. Change the settings so the computer updates more frequently. If you paused updates, click Resume Updates to check for updates.
During a print job, the ink cartridge carriage stalls in the printer, and a Carriage Jam or E3 error displays on the printer control panel. Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Unable to scan, copy, or send a fax or Scanner System Failure error displays. The error displays for scanner hardware or power issues, such as a scanner bar jam or calibration issue, low scanner bulb temperature, or an internal or external electrical problem. It is not related to network or USB connection issues.
There is a communication failure with the imaging drum. Turn the printer off and then on. If the error persists, replace the imaging drum. If the error still persists, contact HP. 10.000X Supply memory error or 10.100X Supply memory error.
An E1 or E2 error indicates that the paper size setting does not match the paper size that is loaded.
An E0 error indicates an unusable cartridge. This condition occurs when at least one ink cartridge needs attention, is faulty, incorrect, missing, damaged, or incompatible. Reseat both ink cartridges, clean the ink cartridge contacts, restart the printer, and replace one or both ink cartridges if necessary.
Click the Scan tile on the HP Smart app home screen. Select an option from the top menu bar. Scanner: Place the original on the printer scanner glass or into the automatic document feeder (ADF). Select scan job type, size, color, and resolution settings, and then click Scan in the lower right corner.
An E1 or E2 error indicates that the paper size setting does not match the paper size that is loaded. Remove all paper from the input tray, and then load the correct paper size. Remove any paper from the input tray.
During a print job, the printer stops feeding pages, an E4 error displays and the Resume light blinks. This indicates that paper might be jammed inside the printer.
When a 30.03. 23 Error Alignment Calibration Failure appears on the control panel, it indicates there is an issue calibrating the scanner. If there is also a copy or scan quality issue you will see a stripe of lines from the leading edge to the trailing edge of each page.
The error may occur when there is a communication issue between the formatter and the scanner. Turn the printer off and then back on to clear the error message.
This error is due to the scanner driver not being installed properly.
The service manual suggests that an E7 error is a problem with the fuser. If a quick reboot does not resolve the problem then I would swap the fuser next. 1. Turn off the product or disconnect the power cord from the product.
Go to Devices > Printers & scanners > select a printer > Manage. Then select Set as default. If you don`t see the Set as default option, the Let Windows manage my default printer option may be selected. You`ll need to clear that selection before you can choose a default printer on your own.
The error code 0xc0000001 indicates system files are corrupted. Possibly this can be fixed by entering windows SAFE mode and running the system file checker. Post back if F8 does not work or you cannot get into safe mode.
An E5 error occurs when the printer experiences a scanning error. Turn the printer off and on again to resolve a scanning error. If you were not scanning when the error occurred, skip to the Service the printer section at the end of this document.
The F5E1 Error Code indicates that there may be an issue with the door switch/door lock. The door is unlocked during a cycle when it should be locked. Try resetting the washer/dryer by unplugging it from the outlet for at least 1 minute, and then plugging it back in. If unsuccessful, call for service.
The only permanent solution to the 0x0000011B error is to install the latest Windows Update which fixes the issue. For now, you can try uninstalling the update or disabling the problematic security feature from the Registry. Other workarounds include installing the printer manually.
An E5 or E6 error occurs when the scanner or printer is in an error state. Reset the printer. With the printer on, disconnect the power cord from the printer. Unplug the power cord from the power source.
On resetting a scanner, it discards all of its explicit state information which may have been changed by invocations of useDelimiter(java.
Install or add a network, wireless, or Bluetooth scanner
Here`s a way to do it manually. Select Start > Settings > Devices > Printers & scanners or use the following button. Select Add a printer or scanner. Wait for it to find nearby scanners, then choose the one you want to use, and select Add device.
On your computer, go to HP Scan and Capture (in English) to install the app from the Microsoft Store. After the app installs, click Launch or Open. If prompted to select a device, click Settings.
In Windows, go to Start > Scan > Settings > Devices> Printers & Scanners. Then, choose a printer and select Manage > Scanner > Open scanner > Scan. On a Mac, go to Apple Menu > System Preferences > Printers & Scanners. Choose a printer and select Scan > Open Scanner > Scan.
To aid in your search, a list of the username and passwords for HP printers has been provided below. When in doubt, just use “admin” as both your username and your password.