HP CopyJet Color
How to Identify and Fix Common Problems ?
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Check the options on the property tabs to make sure that the appropriate color options are selected. If there is a checkmark in the box by Print in Grayscale, click in the box to remove the checkmark, and then click OK. Try printing again.
First, check your printer settings on the file or picture your trying to print. If your page is setup to print in “grayscale” it will only print in black and white. Change the setting to “default” so it will print in color. If your settings look good from the start, the cartridge may just need to be primed.
Reasons why your HP printer has ink but won`t print
This may seem obvious, but it sometimes happens: first make sure your paper tray has paper in it. Misalignment, clogged printheads, faulty data communication or insufficient ink levels can also be sources of the problem.
Kindly go to Start > Settings > Update and Security > Troubleshoot > Printer > select Run Troubleshooter. You may also check the print settings to ensure that the option for black and white/grayscale is not selected.
Turn off Grayscale on HP Printer
Grayscale printing on HP Printers can be disabled by unchecking the `Print in grayscale` option in the `Advanced Print` dialog box, followed by clicking on `Advanced` then `Output,` then `Color` and making sure the GrayscaleComposite Gray option is not selected.
Select Start > Settings . Go to Devices > Printers & scanners > select a printer > Manage.
First of all, open the Print preferences and go to the Paper/Quality tab (for HP printers). Make sure that the Color option is selected here instead of Black & White. If the Color option is missing, click the Advanced. In the Advanced Options window, set Off for Print in Grayscale under the Document Options section.
If your PC or the LCD screen on your printer is telling you that your ink cartridges are full but no ink is passing through to the paper, then it`s most likely that you are dealing with a clogged printhead. Blurry documents and images that appear faded are also signs that it`s time to remove the excess ink.
Even if your cartridge is full and ready for action, it may have become slightly dislodged and no longer in full electrical contact with the printer. The easiest way to rectify this potential problem is to simply remove and reinstall the cartridges.
Open your printer driver`s Properties dialog (see above) and look for a color option that uses black only. Uncheck it or select an option that enables color. Some color printers have different resolutions for color and black-and-white (usually higher resolution in black-and-white).
Click Start, go to Devices and Printers, right-click on the icon for your printer and select “Printing preferences.” There should be a “Color” tab. Look at that and make sure that “Print in Grayscale” is not selected. Click OK. The figure below is from a different HP printer, buy yours should be similar.
If there is plenty of ink and the printer does not print, clean the Print Head then print the nozzle check pattern to ensure ink is ejected properly. If the problem is not resolved after performing Print Head Cleaning twice, carry out the Print Head Deep Cleaning.
If the printer is printing black only, the Ink option in the printer driver may be set to Black instead of Color or a setting in the software may be set to print black only. Also, the print head nozzles may be clogged.
Several factors may cause the product to print blank pages, such as print settings, low ink, or the product itself. Check the following: Make sure the product is placed on a flat, stable surface that extends beyond the base in all directions. The product won`t operate properly if it`s tilted or at an angle.
If the printer is printing black only, the Ink option in the printer driver may be set to Black instead of Color or a setting in the software may be set to print black only. Also, the print head nozzles may be clogged.
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