HP OfficeJet 6210

How to Identify and Fix Common Problems ?

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Check the network connection status in the HP Smart app

Confirm the printer is connected to the internet and ready in the HP Smart app. Open the HP Smart app, wait a few minutes for the printer to connect to the app, and then check the connection status next to the printer icon.

Restart devices

If your printer connects to a Wi-Fi network, disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to. If the printer is available and has a ready status, the issue is resolved.

Choose Apple menu > System Settings, then click Printers & Scanners in the sidebar. (You may need to scroll down.) If you don`t see your scanner in the Printers list, click the Add Printer, Scanner, or Fax button on the right. Select your scanner, then click Add.
If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly. Disable the Firewall on your computer and try the network scanning again. Temporarily change your firewall/security settings to allow network connection.
If Windows doesn`t recognize your scanner, you may need to reconnect the cables. Also, you have to make sure that the cables are connected to the correct ports and that none of the cables are worn out. If you`re using a wireless scanner, ensure you`re connected to the same WiFi network as your computer.
In the Settings window, go to Devices > Printers & scanners. Under the Add printers & scanners section, select the Add a printer or scanner button. Wait for the computer as it tries to find nearby devices, both connected directly to your computer or via the network.
If you don`t find the App Store icon on the Dock, you can click the Apple icon at the top-left corner of your Mac screen and select App Store to open it. After opening the App Store app, type HP Easy Scan in the search box. Then, click the Get button to download the app.
Select the Start button, then select Settings > Bluetooth & Devices > Printers & scanners . Make sure your printer is turned on and connected.
Check Cables and Printer USB Ports

Check all cable connections (including the power cord) on the printer side. If the printer does have power and you`ve properly connected the communication cable, but the printer is still not recognized, try switching to a different USB port on the PC.

Make sure the scanner is plugged into an electrical outlet and turned on, and that its cables are securely connected. If you previously saw a scanning option and you don`t see one anymore, try deleting the scanner (or multifunction printer) and adding it again.
Power down the printer and disconnect if it`s connected to your Mac via a cable. To re-add the printer, power it back up. The printer may appear in “System Preferences -> Printers & Scanners” automatically. If not, click the “+” button and follow the instructions to re-add it.
In the Settings window, go to Devices > Printers & scanners. Under the Add printers & scanners section, select the Add a printer or scanner button. Wait for the computer as it tries to find nearby devices, both connected directly to your computer or via the network.

Relevant Questions and Answers :

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