HP Color LaserJet 5500

How to Identify and Fix Common Problems ?

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Turn off the printer, and then unplug the power cord from the electrical outlet. Remove any paper from the input tray. Open the rear access door, and then clean the paper feed rollers with a lint-free cloth lightly moistened with filtered water. Wait 10 minutes for the rollers to dry.
Most common cause of this error is a broken drive on the toner cartridge, especially if you are using 3rd party toners. Remove the cartridge and look at the right and side and you should see a little small metal shaft with tabs on it.
“Jam 2-sided” means paper is jammed underneath the paper tray or in the fuser unit.
A piece of paper stuck in the paper tray or inside the printer can create a paper jam. Paper jams can occur for a variety of reasons, such as overloading the paper tray, loading different thicknesses of paper in the tray, or using paper that isn`t appropriate for your particular printer.
Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.
Low-quality paper leaves an accumulation of tiny paper bits often referred to as “paper dust” inside the machine. This “dust” is one of the top causes of paper jams. More dust means more jams. Besides jams, the dust also contributes to poor-quality prints and causes machine parts to wear at a faster rate.
The Sprocket feeds the jammed paper through the output slot. Wait until the Sprocket is idle and silent, and then remove any photo paper fed through the output slot. Remove the paper cover, and then reload the Sprocket photo paper with the HP logos facing down. Replace the paper cover, and then resend the print job.
If the paper tears and a piece remains inside the printer, open the Top Cover and remove it. Be careful not to touch the components inside the printer. After removing all paper, close the Top Cover, turn the printer off, and turn it back on. If you cannot pull the paper out, turn the printer off and turn it back on.
But for this specific issue, where the printer is reporting a paper jam even though no paper seems to be jammed, I`ve found that 90% of the time there`s one thing to blame: the guides on the paper tray. Any time your printer halts because of a paper jam, check the tray that holds the paper.
If your printer won`t print, a print job has stopped unexpectedly, or you received a “carriage jam” error, your printer carriage is likely jammed. These jams occur when the carriage holding the ink cartridges stalls in the printer. Carriage jams sometimes occur after a paper jam.
The first step you should take when you think you have a clogged printer printhead is to run the automatic cleaning cycle on your printer. You may want to do this two or three times to see if it clears the clog. The automated cleaning cycle forces extra ink through the print heads to loosen any clogs or blockages.
Some of the most common printer problems that most of us have experienced include paper jamming, slow printing, uneven printing, and wrong colour output. If you use your printer frequently, we know how annoying it can be to have persisting problems with the printer.
Streaking, smudging, black lines, and double images are all symptoms of a bad fuser. When you notice these printing defects and experience problems, such as paper jams or wrinkles, this is a good sign to replace the fuser kit.

Relevant Questions and Answers :

the most relevant questions and answers related to your specific issue

Paper jam in tray 2 (but no paper pulled from tray) also M476DN models
ANSWER : Isopropyl alcohol is not recommended for rubber rollers. It dries out the rubber and hasten it’s cracking and breaking. It will do nothing to restore the grip. Those rollers are really hard to replace. It would be easy if that dumbass secondary menu really worked. None of the techs I’ve spoke to ever got into it. Everyone I know sends a print job and listens for the roller to rotate into position where you can pull it off.

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HP Color LaserJet 5500

Paper Jam and carriage jam code when nothing is jammed
ANSWER : Did you try cleaning the encoder strip that runs through the cartridge assy.? Use Window Cleaner on a paper towel. Also, check inside on the right. I’ve seen a lot of times where there is a folded up scrap of paper that stops the carriage from going all the way to the right.

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HP Color LaserJet 5500

Optional 250 Sheet Feeder Tray (Q5931A – Tray 3) Constantly "Jams"
ANSWER : You don’t say if the paper moves at all. That’s key in determining the cause. If it’s not moving, then try swapping the rollers with tray 2. If it is moving out of the tray, then that would indicate there is some obstruction it is hitting on its way out of the tray. Hard to troubleshoot remotely when one doesn’t have specific details since we can’t see what is occurring.

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HP Color LaserJet 5500

hp 8600 pro when power on, paper jam message appear but there is no paper jam in the tray
ANSWER : Hp 8180 Photosmart All In One code keeps says paper jam and carriage jam when neither are jammed. I followed all the recommended things to do. I live in Raleigh NC any place to take this or any suggestion.

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HP Color LaserJet 5500

HP Laser Jet 4250 13.01.00 Jam in Tray 2
ANSWER : did you check if there’s multiple feeding while pulling papers

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HP Color LaserJet 5500

I just bought an officejet 3830 2 weeks ago. Now it won't print at all! Says inkjet jam. It's not! I've done all the fixes as per hp's website now what?
ANSWER : Take it back and exchange it under warranty.

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HP Color LaserJet 5500

Paper Jam Tray 1
ANSWER : Tray No. 1 (the feeder) has to be either FULLY closed or FULLY down, down to about a 45 degree angle. Then hit the OK button and it should Initialize and start working. This solution is for when there is actually NO paper jamming the printer.

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HP Color LaserJet 5500

PAPER JAM AT THE TRAY
ANSWER : Hello,

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HP Color LaserJet 5500