Unknown Printer

How to Identify and Fix Common Problems ?

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HP Smart app might display the “Printer status unknown” error message if your printer is idle or offline. If your printer goes into sleep or standby mode after a period of inactivity, press the power button to “wake” it.
Restart the printer and the computer or mobile device to clear possible error conditions. Restore Wi-Fi setup mode. Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
If the LabelWriter appears as Unspecified or Unknown in Devices and Printers on Windows, it usually means that the computer has not identified that device as a printer yet.
Instead of adding the printer to the existing network, you may attempt to print via Wi-Fi Direct. In case this does not work as well and you refuse to use HP Smart, it`s on you to bring the right drivers and install them manually.
To fix printer not detected error, restart the printer by unpluggin it from the outlet and plug it back to see if it works. Check for printer connection. If everything is just fine, install the printer driver and update it.
Make sure that both ends of the USB cable are correctly inserted into the computer and the printer. Try disconnecting and reconnecting the USB cable at both ends. Disconnect the printer and the computer and reconnect them. Try another USB port if available.
Click Start on your computer, then select Devices and Printers. Right-click on the printer`s icon that did not install correctly, then select Troubleshoot. After you confirm that the printer driver for the device you want to use is not installed, select Apply this fix.
Use of HP Smart is NOT mandatory. You may use different Scan applications and software to scan and save / print / share your data.
Can I use HP Instant Ink without a subscription? No. HP Instant Ink is a subscription service. We have plans to match any level of printing needs, starting at $0.99 a month.
Check the USB cable for damage and recommended length, and then restart your printer and computer. Turn off the printer and the computer. Disconnect the USB cable from the computer and printer, and then inspect the cable. If the cable is damaged or longer than 3 m (9 ft 10 in), replace it.
You can witness this by opening Device Manager and then connecting the USB cable and turning the printer on. The Device Manager will refresh letting you know that the PC has detected the presence of the USB connection, but Device Manager lists the printer as part of the “USB Virtualization Connector Driver”.
Turn the product on while you press and hold the Resume button for 10-20 seconds. The Attention light turns on. Release the Resume button. The Attention and Ready lights cycle while the product restores factory defaults.
1. On the printer display home screen, select the “set up” button (it looks like a gear). 2. Select “settings” > “device settings” > “reset settings” > “reset all” > “OK” and then “Yes.”
Set up a USB printer connection (Windows)

Download the HP Smart app for Windows, and then follow the instructions to set up a USB connection. If you already connected the printer USB cable to your computer, disconnect it, and then remove the printer from your computer.

Some HP printers come with a feature called Wi-Fi Protected Setup (WPS) which allows you to connect the printer to a wireless network without the need for a computer or the network name and password. Note: If Enter the WPS PIN for your printer displays during a printer setup, click Cancel in the message window.
If you`ve just bought a new HP printer, or if you`re trying to reinstall the software on your existing printer, just go to HP Customer Support – Software and Driver Downloads, enter your device name, and choose your desired software from the available list.
For printers, it usually means Wi-Fi, Bluetooth or both.
In the Start Menu, click Settings. In the SETTINGS window, click Devices. In the DEVICES screen, click Printers & scanners or Connected devices, and under the Related Settings category, click Device manager.
Go to Devices > Printers & scanners > select a printer > Manage. Then select Set as default. If you don`t see the Set as default option, the Let Windows manage my default printer option may be selected. You`ll need to clear that selection before you can choose a default printer on your own.
Windows 10: Right-click and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name and select Printer properties.
1: Check Printer Power, Cables, and Paper

Check that the correct paper is properly loaded into the printer and is not jammed. Replacing damaged cables, plugging in loose or disconnected cables, and fixing paper jams as necessary may resolve the issue.

The HP Smart app is the main software for your printer. Install it on the device you want to print from, and then use it to set up the printer connection. By installing the HP Smart app, you also install all drivers necessary to print and scan.
Software needs to be updated constantly – deleting and discarding old software is no exception. However, removing the software can remove or not update important HP drivers from your system. If you`re running Windows and have an HP Printer, you`ll need to keep those drivers updated – with or without HP Smart.

Relevant Questions and Answers :

the most relevant questions and answers related to your specific issue

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