HP 4050 Error 13.1 & 13.20

HP DeskJet 500

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I tried the fix you recommended but it still would not fix.

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Most 13.20 error messages have been associated with exit sensors in the optional paper trays and with pre-feed sensor PS102, although this message can be displayed with a failure of any of the paper jam sensors. Using the Manual Sensor Test in diagnostics is the most useful tool in troubleshooting 13.20 errors.

Recommended action. Turn the printer off, wait 15 seconds and turn the printer back on (using the power switch located on the back of the printer). The error code should not appear again.

13 – Paper Jam

If this code appears you have a paper jam, newer models of HP printers will tell you where the jam is located so you can just follow the instructions on the screen to resolve the error code.

This is usually caused by a misplaced pick-roller cover located in the right door. If the pick-roller cover gets dislodged, it will obstruct the movement of one of the sensors causing the “13.20. 00” error. Check if the pick roller cover is open.

Very often a 13.1 Paper Jam Message will appear, instructing the user to check Tray 2 or to check under the toner cartridge. Upon thoroughly checking the printer there is no paper jam to be found anywhere.

Hope you are well, usually that error message stands for paper jam inside the printer, please check the rear door, remove the tray 2 and check for paper stuck.

Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize. 2. If a surge protector is being used, remove it. Plug the device directly into the wall socket.

Error 13 typically means there is a network connection issue to the target machines.

A 13. FF. FF error is related to jams in the paper path. These errors indicate that the product powered up with a jam.

The 13. A4. D4 indicates that there is a “paper delay” jam in Tray 4. Which means that paper did not reach SR8 (sensor 8) in the allotted time necessary after the start of paper pickup from Tray 4.

How to Resolve the Invalid Amount Code. Resolving error code 13 alerts is quite simple. The user will need to carefully scan through all field inputs and verify that the characters or symbols they put in are appropriate for each field. It`s also important to make sure there aren`t any negatives or incorrect symbols.

ERROR 13 – Paper Jam.

A 13. FF. FF error is related to jams in the paper path. These errors indicate that the product powered up with a jam.

The error is 13.02. 00 indicating it isn`t reaching the top cover sensor. The paper is getting stuck at the fuser, and the fuser is leaving a very noticeable indentation mark.

A 13. B2. FF paper jam error appears on the control panel when paper is jammed in the top of the printer. Check the printer for jammed paper and clear the jam, if needed.

When a 31.13. 13 error appears on the control panel, it indicates that there is a jam in the document feeder because the feeder cover is open. Open then close the document feeder cover. If issue remains, open the document feeder cover.

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