HP DesignJet 4000

How to Identify and Fix Common Problems ?

Our sources include academic articles, blog posts, and personal essays from experienced technical support :

If the paper does not load, the leading edge of the paper may not be straight or clean and needs to be trimmed. Remove the initial 2 cm (1 in) from the roll and try again. This may be necessary even with a new roll of paper. Ensure the roll ends are tight against the spindle ends.
Check That the Paper Tray Is Full (Not Jammed)

Sometimes, printers are finicky—there may be paper loaded, but if the printer can`t grab hold, it`s going to think it`s empty. Try removing the paper tray, re-aligning the paper, and sliding it back in. In other instances, there may be some paper jammed in the mechanism.

The paper might not be engaged with the feed rollers. The paper-width guide is pressed against the paper stack too tightly. The paper settings in the print driver do not match the paper loaded in the paper tray. The rubber paper-feed rollers are dusty.
From the front panel, press , then the roll icon, then Load. Alternatively, press , then , then Paper > Paper load > Load roll 1 or Load roll 2. If the roll you have selected is already loaded, you have to wait while it is automatically unloaded.
Open the item you want to print, click File > Page Setup. Select Manage Custom Sizes from the Paper Size menu to open the Custom Paper Sizes window. Click the plus sign to create a new paper size.
Remove the sticky part of the thermal paper roll, and pull out about an inch of the paper. After that, press the “open” button on the thermal paper printer and remove the used paper roll and core. Place the new paper roll inside the slot and roll out a small portion of the thermal receipt paper.
The most common widths for plotter printer paper are 11, 17, 18, 22, 24, 30, 34, 36, and 42 inches. With very few exceptions, plotters will only be designed to use one width of paper.
There are a few things that could be the cause of this problem, including: Empty ink or toner cartridges that need replacing. Ink or toner cartridges that have become dislodged from their proper place. The wrong paper size loaded in the input tray.
There are different methods of paper feeding. With dot matrix printers, paper is often feed through pins on a wheel that grab and slowly move paper through the printer. With inkjet and other page printers, paper is fed through the printer with rollers that grab and move the paper through the printer.
If the paper feed rollers are dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed rollers. Cleaning will wear out the paper feed rollers, so perform this only when necessary. Make sure that the power is turned on and remove any paper from the rear tray.
Using both hands, put one piece of paper in the manual feed slot until the front edge of the paper touches the paper feed roller. Once the machine has grasped the paper, let go. The side to be printed should be faced up. The machine will hold the paper in place until the print data is sent to the machine.
There are numerous possible causes for a printer that`s randomly producing blanks. The most common ones are empty ink cartridges, improper cartridge installation, and congested nozzles. Driver and software issues can sometimes cause this problem as well.
Open Start > Settings > Devices > Printers & scanners.
You can load plain paper in these sizes in the paper cassette: Letter (8.5 × 11 inches [216 × 279 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm])
When used with thermal paper that requires higher heat to image, thermal printers can produce images that withstand temperatures up to 270°F (132°C). For all these reasons, thermal printing is an excellent technology both for mobile use and for use in extreme environmental conditions.
Thermal paper is a recording media to be printed with heat from the thermal printer. The image is produced by heat, without printing ink, when the selected area of the thermal paper passes over the thermal print head.
A plotter is a printer that interprets commands from a computer to make line drawings on paper with one or more automated pens. Unlike a regular printer, a plotter can draw continuous point-to-point lines directly from vector graphic files or commands.
Plotter printers are a specific category of printer technology that varies from what we use in a typical office setting. These printers are made for industries that use specific software for highly-detailed prints. They`re often larger and cost more than a standard inkjet or toner printer.
Roll Length

Typically, plotter paper rolls are 150, 300 or 500 feet. Thicker paper rolls are on the shorter side, topping out at about 150 ft.

ANSI A – 8.5 X 11 inches (215.9 x 279.4 millimeters) ANSI B – 11 x 17 inches (279.4 x 431.8 millimeters) ANSI C – 17 x 22 inches (431.8 x 558.8 millimeters) ANSI D – 22 x 34 inches (558.8 x 863.6 millimeters)
If you`re in the United States or Canada, standard printer paper dimensions for most documents is that of the standard letter paper size, which is 8.5 inches by 11 inches. In much of the rest of the world, it is A4, which is 297 millimeters by 210 millimeters.
Choose File > Print. From the Page Scaling pop-up menu, select one of the following options: Fit To Printable Area Scales small pages up and large pages down to fit the paper. Shrink To Printable Area Resizes only large pages to fit the paper and prints small pages as they are.
Clean the print head, if necessary. Make sure the paper size, orientation, and layout settings in your printer software are correct. Make sure your document does not contain blank pages. If your printer software has a Preview option, you can check for blank pages before you print and remove them, if necessary.
A paper feed issue can occur for several reasons, such as dusty or contaminated paper rollers, the condition of the paper in the tray, or even issues with the software. To resolve the issue, try each solution in this document, and then use the steps in this section to print a self-test report.

Relevant Questions and Answers :

the most relevant questions and answers related to your specific issue

My printer feeds through one piece of paper all the way and then a half piece of paper and stops. I pull out the paper to stop the paper jam and then it prints but sounds rough. After printing, it doesn't feed the paper all the way through.
ANSWER : And the first 2 sheets, the full and half sheet that go through first, are blank.

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HP DesignJet 4000

Error message to load paper and push OK, but not out of paper
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HP DesignJet 4000

Error message to load paper and push OK, but not out of paper
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HP DesignJet 4000

paper drive wont accept paper
ANSWER : There is probably a small scrap of paper stuck at the left edge of the paper path. The paper hits it and skews to the left. The smaller size bypasses it. You need to shove something stiff, like a piece of file folder, down the paper path and attempt to dislodge it.

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HP DesignJet 4000

Not lifting paper
ANSWER : This isn’t Twitter. You can type in more details so we know what is happening and maybe we can offer advice.

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HP DesignJet 4000

Paper Jam error but no paper jam
ANSWER : Obviously you didn’t get all the paper cleared out. There is a small scrap in the paper path causing the jam when the paper hits it. You can try clearing it out by inserting something stiff like a piece of file folder from the back of the printer into the paper path and pushing the offending piece out that way.

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HP DesignJet 4000

Error Message "Paper out" when paper loaded
ANSWER : Check your paper tray settings as printer may be looking for paper from the manual feed tray on top of printer.

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HP DesignJet 4000

Paper jam in tray 2 (but no paper pulled from tray) also M476DN models
ANSWER : Isopropyl alcohol is not recommended for rubber rollers. It dries out the rubber and hasten it’s cracking and breaking. It will do nothing to restore the grip. Those rollers are really hard to replace. It would be easy if that dumbass secondary menu really worked. None of the techs I’ve spoke to ever got into it. Everyone I know sends a print job and listens for the roller to rotate into position where you can pull it off.

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HP DesignJet 4000