G85 Scanner Failure

Unable to scan, copy, or send a fax or Scanner System Failure error displays. The error displays for scanner hardware or power issues, such as a scanner bar jam or calibration issue, low scanner bulb temperature, or an internal or external electrical problem. It is not related to network or USB connection issues.

If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly. Disable the Firewall on your computer and try the network scanning again. Temporarily change your firewall/security settings to allow network connection.

Verify your scanner is installed

If you want to see if your scanner is installed, make sure that your scanner is turned on and use the Open the Printers & scanners settings button, or follow these steps: Select Start > Settings > Devices > Printers & scanners. Under Printers & devices, look for your scanner.

Open the HP Print and Scan Troubleshooter

Make sure the printer is on and connected to your laptop. Select HP Print and Scan Doctor on the HP Customer Support page to download the troubleshooter. Click HPPSdr.exe to open the software`s window. Click Start and select the printer that doesn`t scan.

Check the network connection status in the HP Smart app

Confirm the printer is connected to the internet and ready in the HP Smart app. Open the HP Smart app, wait a few minutes for the printer to connect to the app, and then check the connection status next to the printer icon.

On resetting a scanner, it discards all of its explicit state information which may have been changed by invocations of useDelimiter(java.

Cleaning your scanner

Unplug the scanner. Spray a specialist glass cleaner onto a soft, lint-free cloth or open a pre-moistened wipe. Raise or remove the lid of the scanner. Wipe the upper and lower glass plates until visible dust specks and grease have been removed.

Usually, the unstable scanner connection is due to an unstable Internet connection. Thus, you may fix the scanner that keeps losing connection Windows 11 problem by making the network connection stable – Reset Router or modem. The way to reset a router or modem is similar to resetting the scanner or printer.

Download the driver from the HP website to complete the setup with your Windows computer. Turn on the scanner. If your scanner is connected to the computer with a USB cable, disconnect the cable from the scanner. The software installation prompts you to connect the cable if needed.

Select Start , then select Settings > Devices > Printers & scanners . Scroll down to Related Settings and select Print server properties. Select the Drivers tab, and see if your printer is listed. If it is, you`re all set.

Open the HP Print and Scan Troubleshooter

Make sure the printer is on and connected to your laptop. Select HP Print and Scan Doctor on the HP Customer Support page to download the troubleshooter. Click HPPSdr.exe to open the software`s window. Click Start and select the printer that doesn`t scan.