HP LaserJet 5000

How to Identify and Fix Common Problems ?

Our sources include academic articles, blog posts, and personal essays from experienced technical support :

This error indicates a short in the 24V electronics circuits. Do not replace the Power Supply; This message only indicates the failure, and is not the cause. Usually this message appears after the insertion of a Trailing Cable into the connectors.
System error 56:10 is displayed on the printer`s front panel. This error can be caused by the use of an unsupported media type (i.e. lightweight or slick) or a problem with the Drive Roller encoder sensor.
If the paper does not load, the leading edge of the paper may not be straight or clean and needs to be trimmed. Remove the initial 2 cm (1 in) from the roll and try again. This may be necessary even with a new roll of paper. Ensure the roll ends are tight against the spindle ends.
Recommended action. Turn the printer off, wait 15 seconds and turn the printer back on (using the power switch located on the back of the printer). The error code should not appear again.
Turn the product on while you press and hold the Resume button for 10-20 seconds. The Attention light turns on. Release the Resume button. The Attention and Ready lights cycle while the product restores factory defaults.
Corrective Action: Try the following: Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code reappears, check for a new Firmware release.
Check That the Paper Tray Is Full (Not Jammed)

Sometimes, printers are finicky—there may be paper loaded, but if the printer can`t grab hold, it`s going to think it`s empty. Try removing the paper tray, re-aligning the paper, and sliding it back in. In other instances, there may be some paper jammed in the mechanism.

A supply memory error happens when the metal contacts / chip on an HP toner cartridge doesn`t correctly connect with the corresponding contacts inside the printer. The printer cannot detect the toner cartridge and displays the `Supply Memory Error` message on the printer display panel.
On the Choose an option screen, select Troubleshoot. On the Troubleshoot screen, select Reset this PC. Follow the instructions to reset your computer.
`Error 1` displays and the Resume light blinks

An E1 error occurs when the paper settings in the print driver do not match the paper loaded in the printer. Go to HP Customer Support, enter your printer model, and then search for Paper Mismatch for the document on how resolve the issue.

Remove any jammed paper that is accessible from the input tray area. Press the Cancel button to try and automatically clear the paper jam. If the paper jam error persists, continue these steps to manually clear the jam. Gently remove any jammed paper and bits of torn paper from the input tray.
An Er/01 error message indicates the input tray is empty. To resolve the error, make sure paper is correctly loaded in the input tray. Lift the dust cover.

Relevant Questions and Answers :

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HP LaserJet 5000

I just bought an officejet 3830 2 weeks ago. Now it won't print at all! Says inkjet jam. It's not! I've done all the fixes as per hp's website now what?
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ANSWER : Take the black rubber roller out. Clean it and turn it 90-180 degrees so there is fresh rubber in the “corner”.

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