How to Identify and Fix Common Problems ?
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Make sure the Black/Grayscale or Grayscale setting is not selected in your printer software. Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. The ink levels may be low and you may need to refill the ink.
If the printer is printing black only, the Ink option in the printer driver may be set to Black instead of Color or a setting in the software may be set to print black only. Also, the print head nozzles may be clogged.
The Cause of Clogs
Printheads clog because nozzles get blocked by either air or ink. Clogs usually happen when: You keep printing with depleted ink cartridges. Using empty ink cartridges can result in air bubbles that can clog your cartridge and/or printhead.
Customizing print settings
Click Advanced, then click More Settings. The following dialog box appears. Choose Color or Black as the Color setting.
Kindly go to Start > Settings > Update and Security > Troubleshoot > Printer > select Run Troubleshooter. You may also check the print settings to ensure that the option for black and white/grayscale is not selected.
First, check your printer settings on the file or picture your trying to print. If your page is setup to print in “grayscale” it will only print in black and white. Change the setting to “default” so it will print in color. If your settings look good from the start, the cartridge may just need to be primed.
There are a few things that could be the cause of this problem, including: Empty ink or toner cartridges that need replacing. Ink or toner cartridges that have become dislodged from their proper place. The wrong paper size loaded in the input tray.
Clean the printheads: Sometimes the issue why you are unable to print in color is because our printheads are clogged with ink. Clean the printheads and then print a document to check if color printing works. Some printers also have in-built programs that can clean themselves so remember to check for that.
Several factors may cause the product to print blank pages, such as print settings, low ink, or the product itself. Check the following: Make sure the product is placed on a flat, stable surface that extends beyond the base in all directions. The product won`t operate properly if it`s tilted or at an angle.
Clean the printheads: Sometimes the issue why you are unable to print in color is because our printheads are clogged with ink. Clean the printheads and then print a document to check if color printing works. Some printers also have in-built programs that can clean themselves so remember to check for that.
First, check your printer settings on the file or picture your trying to print. If your page is setup to print in “grayscale” it will only print in black and white. Change the setting to “default” so it will print in color. If your settings look good from the start, the cartridge may just need to be primed.
You can visually inspect the remaining cartridge levels on your printer. If they are full but you still cannot print properly, check the cartridge`s expiry date. Expired ink cartridges often dry up which causes problems in the print results.