How to Identify and Fix Common Problems ?
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Check Cables and Printer USB Ports
Check all cable connections (including the power cord) on the printer side. If the printer does have power and you`ve properly connected the communication cable, but the printer is still not recognized, try switching to a different USB port on the PC.
If your printer is spitting out pages full of strange characters, symbols, or strange formatting, your inkjet printer drivers may be outdated, incompatible with your operating system or corrupt. Drivers are important to the proper function of your inkjet printer and it is best to check for updates regularly.
Check cables or wireless connection
Make sure that the printer`s USB cable is properly connected from the printer to your PC. If your USB isn`t recognized, see Automatically diagnose and fix Windows USB problems. Check the wireless connection (for wireless printers).
Make sure the USB cable is connected securely at both ends and meets the requirements. Run a printer check. If the test page prints, make sure your software is installed correctly. Make sure the printer cover is closed.
Your printer should have been packaged with a USB cable regardless of whether it is a wireless or wired printer. Plug the cable into your printer and your computer`s USB port. The direct linking should trigger your computer to recognize the printer and start up the software needed to complete the installation.
Make sure that both ends of the USB cable are correctly inserted into the computer and the printer. Try disconnecting and reconnecting the USB cable at both ends. Disconnect the printer and the computer and reconnect them. Try another USB port if available.
Open the printer`s web page and Sign in as Administrator. On the General tab select Reset Factory Settings in the menu.
Press and hold down the Cancel button for 3 seconds. When the message to reset the printer to default settings appears, press OK to reset the print settings. Note: This reset does not affect LCD contrast, Print Confirmation, or PictureMate Print Wizard settings.
Open the start menu and select Control Panel > Administrative Tools > and choose the Services icon. Locate the Print Spooler service and right-click. Then select the option to “Stop” the service.
Select Start , then select Settings > Devices > Printers & scanners . Scroll down to Related Settings and select Print server properties. Select the Drivers tab, and see if your printer is listed. If it is, you`re all set.
Do a hard reset on your printer. To do this you just need to turn off your printer, unplug for a few minutes and then plug the printer again. If that still doesn`t work, try turning the printer and your computer off, and then start it back up again. Try uninstalling and then reinstalling your printer driver.
Press Windows + I to bring up Settings and go to Devices > Printers and Scanners. Then, click on your printer and select Manage. In the next window, click Printer properties and select the General tab. Your printer IP address should be displayed in the Location field.