Unknown Printer

How to Identify and Fix Common Problems ?

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Support. Epson scanners come with universal Mac support and industry-standard USB connectivity to ensure a seamless experience right from the start.
Check Cables and Printer USB Ports

Check all cable connections (including the power cord) on the printer side. If the printer does have power and you`ve properly connected the communication cable, but the printer is still not recognized, try switching to a different USB port on the PC.

The most common issues that make a printer appear offline are old printer drivers, too many documents sent to the printer, network issues, loose cables, a paper jam or missing paper.
Make sure you have the latest software

On your Mac, to find out which version of printer software you`re using, choose Apple menu > System Settings, then click Printers & Scanners in the sidebar. Click the printer in the Printers list on the right, then check the Driver version.

Power down the printer and disconnect if it`s connected to your Mac via a cable. To re-add the printer, power it back up. The printer may appear in “System Preferences -> Printers & Scanners” automatically. If not, click the “+” button and follow the instructions to re-add it.
Most printers these days are Mac-compatible, but we have seen quite a few printers that work better with Windows PCs. The problem here lies in the driver software that controls the printer, which may be different on Macs and PCs.
Check cables or wireless connection

Make sure that the printer`s USB cable is properly connected from the printer to your PC. If your USB isn`t recognized, see Automatically diagnose and fix Windows USB problems. Check the wireless connection (for wireless printers).

Make sure that both ends of the USB cable are correctly inserted into the computer and the printer. Try disconnecting and reconnecting the USB cable at both ends. Disconnect the printer and the computer and reconnect them. Try another USB port if available.
An incompatible driver or corrupt file may be the reason you experience the Driver Unavailable error. Luckily, this is easy to fix if you take a methodical approach. All you need to do is check for any Windows updates and then install the latest driver for your printer.
Select the Start button, then select Settings > Devices > Printers & scanners > Add a printer or scanner.
Start by checking your hardware

If you`re using a wired printer, make sure that the printer cable is properly connected from the printer to your PC. For wireless printers, check the wireless connection. Make sure the printer`s wireless option is turned on and available.

Start by checking your hardware

If you`re using a wired printer, make sure that the printer cable is properly connected from the printer to your PC. For wireless printers, check the wireless connection. Make sure the printer`s wireless option is turned on and available.

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