How to Identify and Fix Common Problems ?
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Reboot Your Devices
Restarting your printer and computer can set things right with the HP Smart application. Unplug the printer`s power cable and plug it back after a few seconds. Power on the printer and check if the HP Smart app identifies your printer. Reboot your computer if the error message persists.
Restart the printer and the computer or mobile device to clear possible error conditions. Restore Wi-Fi setup mode. Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
Recommended action. Turn the printer off, wait 15 seconds and turn the printer back on (using the power switch located on the back of the printer). The error code should not appear again.
If the LabelWriter appears as Unspecified or Unknown in Devices and Printers on Windows, it usually means that the computer has not identified that device as a printer yet.
In Windows, search for and open Add a printer or scanner . Click Add a printer or scanner, and then wait for Windows to locate available printers. If your printer is found, click it, and then click Add device to complete the driver installation.
Most printers with a touchscreen display or menu: Open the Wireless Summary or Network Settings menu to find the IP address. Printers without a touchscreen display or menu: Print an Information page or Wireless Network report using the button press combination for your printer. The IP address is on the printout.
Most printers will stop working when they`re out of paper, ink or toner, or if the unit detects an issue with the ink or toner cartridge. When this occurs, you might receive an error message or notice blinking green or amber lights on your printer.
a misprint or misspelling in a text.
A new page should print with a claim code. If the page does not print, see the email address on the printer display. The first part of the HP ePrint address preceding “@hpeprint.com” is the claim code. For example, if your HP ePrint email is “firstname.lastname@example.org”, then “abc” is your claim code.
The only permanent solution to the 0x0000011B error is to install the latest Windows Update which fixes the issue. For now, you can try uninstalling the update or disabling the problematic security feature from the Registry. Other workarounds include installing the printer manually.
To fix the error code 0x0000011b related to networked or shared printers, Microsoft says you should disable the print spooler privacy settings on both the Client PC (from which you work) and Print Server (Workstation to which the printer is attached).
Open Command Prompt by pressing the Windows key and typing cmd. Type netstat -r. Press Enter. You will now be able to see a list of network devices connected to your computer and your printer`s IP.
Right-click the printer you want to manually enable and click Printer Properties. Under Advanced and Driver, note the name of your printer driver. Connect to your host computer and go to the manufacturer`s website of the printer driver. On the host computer, download the printer drivers associated with your printer.
Make sure your Wi-Fi network and printer setup meet connection requirements. Restart the printer and the computer or mobile device to clear possible error conditions. Make sure the printer is not connected to a computer with a USB cable.
Do a hard reset on your printer. To do this you just need to turn off your printer, unplug for a few minutes and then plug the printer again. If that still doesn`t work, try turning the printer and your computer off, and then start it back up again. Try uninstalling and then reinstalling your printer driver.
1: Check Printer Power, Cables, and Paper
Check that the correct paper is properly loaded into the printer and is not jammed. Replacing damaged cables, plugging in loose or disconnected cables, and fixing paper jams as necessary may resolve the issue.
If your printer is spitting out pages full of strange characters, symbols, or strange formatting, your inkjet printer drivers may be outdated, incompatible with your operating system or corrupt. Drivers are important to the proper function of your inkjet printer and it is best to check for updates regularly.
An E1 or E2 error indicates the paper size setting does not match the paper size loaded in the input tray. Load the correct size paper or change the print settings, and then press the Cancel button . Go to HP Printers – Paper Mismatch error (Windows, Mac) for more information.
This error code occurs when the Dpcdll.dll file is missing or corrupted.
00 Page Too Complex. The printer displays this message to indicate that the page decompression process was too slow for the printer.
An E2 error occurs when the printer attempts to print a single-page or multi-page print job, and the paper length selected in the print settings does not match the length of the loaded paper.
In the majority of cases, printers` self-cleaning mechanisms clean blocked printer heads by flushing the nozzles with air. The air works to dislodge dry ink inside the cartridge channels and also push it out. The intensity of the self-cleaning process of printers is usually not very strong.
Typically, an error message could mean that your printer`s software may be improperly installed on your computer, or there may be a problem with your device drivers.
0x00000002 – Printer Connectivity Error
The error 0x00000002 means that the driver of this printer installed on the computer is corrupted. First of all, you should try to remove this driver from the driver store (if you get an error 0x00000057).