Unknown Printer

How to Identify and Fix Common Problems ?

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When HP Smart displays the “Printer status unknown” error, the app can`t communicate with your printer. Issues with your printer connection, firmware, or driver are often responsible for this error message.
Restart the printer and the computer or mobile device to clear possible error conditions. Restore Wi-Fi setup mode. Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
If the LabelWriter appears as Unspecified or Unknown in Devices and Printers on Windows, it usually means that the computer has not identified that device as a printer yet.
Restart the printer and try again. Unplug the printer from an outlet. You can plug it back in again to see if it works this time. Check if the printer is properly set up or connected to your computer`s system.
The problem of the printer icon not displaying in devices & Printers is frequently resolved by downloading and installing the most recent printer driver. If your printer drivers are out of sync, they may not function until you download and install the latest update.
In Windows, search for and open Add a printer or scanner . Click Add a printer or scanner, and then wait for Windows to locate available printers. If your printer is found, click it, and then click Add device to complete the driver installation.
First, remove and reinstall the designated cartridge 2-3 times until it securely sits in the slot to overcome an HP printer cartridge error. Next, turn off the printer and take out all the cartridges. Gently wipe the cartridge and carriage contacts with a dry, lint-free cloth and reinstall again.
Remove the new cartridges and turn off the printer. After letting the printer sit for several minutes, turn the printer back on. Turn off the printer, let it sit, and turn it back on at least four times. This should replace the stored memory on the printer`s chip with blank logs.
With Devices and Printers open from the Control Panel, select the printer and select “Remove device” in the tool bar or right click and select “Remove device” for the unspecified printer.
Make sure that both ends of the USB cable are correctly inserted into the computer and the printer. Try disconnecting and reconnecting the USB cable at both ends. Disconnect the printer and the computer and reconnect them. Try another USB port if available.
If your printer`s status displays “Printer in error state,” there may be a problem with the printer itself. Make sure the printer is turned on and connected to your PC by Wi-Fi or cable. Check it for low paper or ink, and be sure the cover isn`t open and the paper isn`t jammed.
Press the Setup button ( ). Press the Right Arrow button ( ) to select Print Report, and then press OK. Press the Right Arrow button ( ) to select Printer Status Report, and then press OK. The Printer Status Report prints.
If your printer`s status displays “Printer in error state,” there may be a problem with the printer itself. Make sure the printer is turned on and connected to your PC by Wi-Fi or cable. Check it for low paper or ink, and be sure the cover isn`t open and the paper isn`t jammed.
Press the Setup button ( ). Press the Right Arrow button ( ) to select Print Report, and then press OK. Press the Right Arrow button ( ) to select Printer Status Report, and then press OK. The Printer Status Report prints.
Make sure the printer is on and connected to your computer. Go to HP Software and Driver Downloads, and then enter your printer model. Select Firmware from the list of drivers, click Download next to the update, and then follow the instructions.
Press the Setup button ( ). Press the Right Arrow button ( ) to select Print Report, and then press OK. Press the Right Arrow button ( ) to select Printer Status Report, and then press OK. The Printer Status Report prints.

Relevant Questions and Answers :

the most relevant questions and answers related to your specific issue

HP DESKJET 1280 ERROR
ANSWER : Help please! Printer power and paper lights continue to flash,- even after : encoder strip cleaned, carriage rod lubed, carriage is not stuck, rollers cleaned, no paper jambed . I know this is a variation on an existing theme, but could anyone help solve the issue.Many thanksKen

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Unknown Printer

HP deskjet 460 Waste ink tank full
ANSWER : I worked fixing printers for 5 years for Verizon and some of the older printers were notorious for the waste receptacle filling and overflowing with ink. My solution was good old warm water. Remove the waste container and scoop out as much as you can with a small screwdriver, wiping the discard on a paper towel, then just run warm water from the faucet into the container till all the residue is removed. This is just water soluble ink folks, if you want to test it, scoop out a glob and dissolve it in warm water, its easy as pie. I never once bought a new ink discard reservoir. I just cleaned out my mobile 460 printer reservoir by the same method. There are no electrical connections its just all plastic.

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Unknown Printer

hp deskjet 3420- system error
ANSWER : Hi I am having problem in printing from java file , I followed all your steps but C:\\WINDOWS\\system32\\spool\\drivers\\w32x86\\3 after this I am getting no files in this folder ,please help me as I am struggling to get print from java since a week

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Unknown Printer

HP DeskJet 1220C Prints only Pink & Black
ANSWER : hi everyone. i have an hp ink advantage 5525 all-in-one. changed all cartridges as they were empty and when i tried to print i got blank pages. i gave a print order a couple times to find out what was going on and found out that yellow and magenta inks worked but not cyan and black. removed cartridges, clean and all many times and nothing happened. then i tried this youtu.be/f57jOGj-G5s and the print quality of magenta and yellow improved significantly but still no black or cyan at all. i can’t do the running water thing because the print head is not detachable. any suggestions?

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Unknown Printer

HP Deskjet 5150
ANSWER : Ok I have the same problem, Kemal. HOW DO YOU DISASSEMBLE the printer carriage and the Ink Service Station from that??

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Unknown Printer

HP DeskJet 722C Paper Feed Problem
ANSWER : Detach the force string from the holding nothing back one and expel all paper from it.

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Unknown Printer

HP DeskJet 950C Leaking Ink
ANSWER : Thanks for the “loose, white rectangular piece” comment in my 990cse. I found this same white piece of rubber today jamming up the cleaning station carriage assembly and was wondering where it came from!

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Unknown Printer

HP Deskjet 1120C
ANSWER : I have just experienced a similar problem after cleaning out the ink build up without removing the outer case. The two lights are flashing and the ink cartridges end up on the far left after jumping back and fore a few times.

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Unknown Printer