Hi to all who is searching for this issue and has not found any answer yet for this is 10 years already and their printer is still working without a hitch and this came for no apparent reason.
How to Identify and Fix Common Problems ?
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The scanner lever is located on the left side of the unit under the document cover. b. Push the lever to the unlock position (toward the back of the unit). NOTE: The lever will click into place.
– If you`re still unable to scan, try the following possible resolutions: – Reboot your computer and the power to your Brother machine. – Reboot the power to your router. – Attempt to scan from another network-connected computer to see if this computer is the cause of the problem.
The error message “Cannot Scan AF” indicates that the machine has experienced a mechanical malfunction.
(Windows 11 or later)
Make sure the Brother TWAIN or WIA driver is selected as the primary source in your scanning application. If you cannot find the Brother TWAIN or WIA driver in your scanning application, you need to install the scanner driver. >
Look on the back and the bottom of the printer to find it. The password would be preceded by “Pwd.” If the password isn`t located on the printer, you can also try printing the “Network Configuration Report” from your computer or laptop. The password for your Brother printer should be listed.
The product shown in this video may differ from the ones that you are using. Video contents may change without prior notice. If there is no label preceded by “Pwd”, the default password is “initpass”.
First check your connection to the scanner and computer: Make sure your scanner`s AC adapter is securely connected to the scanner and a working electrical outlet. Make sure the interface cable is securely connected to the scanner and your computer, and that the cable is not damaged or crimped.
If your printer`s status displays “Printer in error state,” there may be a problem with the printer itself. Make sure the printer is turned on and connected to your PC by Wi-Fi or cable. Check it for low paper or ink, and be sure the cover isn`t open and the paper isn`t jammed.
If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly. Disable the Firewall on your computer and try the network scanning again. Temporarily change your firewall/security settings to allow network connection.
In the Settings window, go to Devices > Printers & scanners. Under the Add printers & scanners section, select the Add a printer or scanner button. Wait for the computer as it tries to find nearby devices, both connected directly to your computer or via the network.
Your machine`s default password is initpass. We recommend you change it to protect your machine from unauthorised access.
Open Scanner > Settings . Tap Advanced Settings > Password Protection. Choose a password and confirm it.
Unable to scan, copy, or send a fax or Scanner System Failure error displays. The error displays for scanner hardware or power issues, such as a scanner bar jam or calibration issue, low scanner bulb temperature, or an internal or external electrical problem. It is not related to network or USB connection issues.
Verify your scanner is installed
If you want to see if your scanner is installed, make sure that your scanner is turned on and use the Open the Printers & scanners settings button, or follow these steps: Select Start > Settings > Devices > Printers & scanners. Under Printers & devices, look for your scanner.
Unplug all the interface cables before you perform a Factory Reset. Press the Up or Down arrow key to select Initial Setup, and then press OK. Press the Up or Down arrow key to select Reset, and then press OK. Press the Up or Down arrow key to select Factory Reset, and then press OK.
Open Settings -> Devices -> Printers and Scanners (or run a quick access URI command: ms-settings:printers ); Select a printer you want to remove and click Remove Device; Confirm the printer removal.
Common factors include driver problems, software issues, hardware failures and overuse.
“Self-Diagnostic” means either the fuser has reached the maximum temperature allowed or there has been an error in detection of the correct temperature during specific times in the printing process.
Once a cartridge is empty- black OR color, doesn`t matter- the printer will no longer work until that cartridge is replaced. All is not lost if you do want an all-in-one, though.
Connection issues: Check if the printer is properly connected to your computer or network. Make sure the cables are securely plugged in or try connecting the printer to a different USB port. Software issues: There could be an issue with the scanning software on your computer. Try uninstalling and reinstalling the scan.
Place the document to be scanned on the scanner glass (Flatbed) or Automatic Document Feeder (ADF), depending on the model of your Brother machine. Press the Scan key on the Brother machine and select Scan to PC -> File, or Scan to File.
Press [Settings]>[Machine Info.]> [Usage Counters]. To reset the Roller Counter, press [Roller Count]. When the touchscreen displays a confirmation message, press [Yes].