Unknown Printer

How to Identify and Fix Common Problems ?

Our sources include academic articles, blog posts, and personal essays from experienced technical support :

File Size Is Too Large. The most common reason scan to email can fail is because the size of the file you are creating is too large for the file size limit assigned to your email account. Almost every email account has a maximum file size to successfully send an email.
You may need to update your printer/scanner driver. Connectivity is a possible issue – make sure any cables are secure, such as a USB connection. If your connection is wireless, be sure your Canon scanner is connecting to your WiFi – there should be an indication of communication on your scanner panel.
These are the three main choices: SMTP Port 25– This does not have any natural security. This typically only allows you to scan to an internal domain. SMTP Port 465- Use the SSL/TLS settings for this port.
If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly. Disable the Firewall on your computer and try the network scanning again. Temporarily change your firewall/security settings to allow network connection.
In the Embedded Web Server, click Properties > Connectivity > Setup. For Protocol, for SMTP, click Edit. To allow the printer to use DNS to identify an SMTP server on your network automatically, for Server, select Use DNS. To specify an SMTP server manually, select Specify SMTP Server manually.
This error indicates that your printer connects to the SMTP client submission endpoint (smtp.office365.com). However, your printer must also logon to a mailbox to send a message. This error occurs when you have not entered mailbox logon credentials in the printer`s settings.
SMTP settings are simply your Outgoing Mail Server settings. “SMTP” stands for Simple Mail Transfer Protocol. It`s a set of communication guidelines that allow software to transmit email over the Internet.
If Windows doesn`t recognize your scanner, you may need to reconnect the cables. Also, you have to make sure that the cables are connected to the correct ports and that none of the cables are worn out. If you`re using a wireless scanner, ensure you`re connected to the same WiFi network as your computer.
Originally, the Simple Mail Transfer Protocol (SMTP) used port 25. Today, SMTP should instead use port 587 — this is the port for encrypted email transmissions using SMTP Secure (SMTPS). Port 465 is also used sometimes for SMTPS. However, this is an outdated implementation and port 587 should be used if possible.
SMTP does not belong to IMAP or POP. The primary function of SMTP is to send emails, while POP and IMAP are specialized in receiving emails.
In Windows, go to Start > Scan > Settings > Devices> Printers & Scanners. Then, choose a printer and select Manage > Scanner > Open scanner > Scan. On a Mac, go to Apple Menu > System Preferences > Printers & Scanners. Choose a printer and select Scan > Open Scanner > Scan.
Turn the printer on and open the scanner – lift the scanner lid, load the document you wish to scan into the tray if your printer has an all-in-one paper feeder. Insert the document – place the document face-down in the scanner and use the arrow marking on the glass to help align your document in the correct place.
Install or add a network, wireless, or Bluetooth scanner

Select Start > Settings > Devices > Printers & scanners or use the following button. Select Add a printer or scanner. Wait for it to find nearby scanners, then choose the one you want to use, and select Add device.

Connection issues: Check if the printer is properly connected to your computer or network. Make sure the cables are securely plugged in or try connecting the printer to a different USB port. Software issues: There could be an issue with the scanning software on your computer. Try uninstalling and reinstalling the scan.
Go to Tools & Settings > Mail Server Settings. Turn on the Enable SMTP service on port 587 on all IP addresses directive and press the OK button.
In Outlook, click File. Then click Account Settings > Account Settings. In the Email tab, double-click the account that is the old email. Below Server Information, you can find your incoming mail server (IMAP) and outgoing mail server (SMTP) names.
To this day, SMTP port 587 is the default SMTP port and should be used whenever available. As a matter of fact, it`s supported by nearly all ISPs. It`s also a recommended STARTTLS port, giving your emails an extra layer of security compared to 456.
Check the Connection

Check the cable between the scanner and your computer is firmly plugged in at both ends. If possible, switch to a different cable to test for problems with the existing one. You can also switch to a different USB port on your computer to check if a faulty port is to blame.

Secret scanning will scan your entire Git history on all branches present in your GitHub repository for secrets. Secret scanning is available on GitHub.com in two forms: Secret scanning alerts for partners. Runs automatically on all public repositories and public npm packages.
Windows 10: From the Start menu, select All Apps > Canon Utilities > IJ Scan Utility. If you don`t see this, type IJ Scan Utility in the search bar. Windows 8 / 8.1: Select IJ Scan Utility on the Start screen. If IJ Scan Utility doesn`t display, select the Search charm, then search for IJ Scan Utility.
This is an application that allows you to easily scan photos and documents using simple one-click scanning to save you time.
Port 587 is technically correct, the best kind of correct. However, many ESPs have adopted implicit TLS on port 465. While you can send email over port 25 and 2525, it`s much more secure to have the messages encrypted. This makes port 587 the preferred option for sending, with port 465 as a close second.
Front`s attachment size limits: Gmail: 25 MB per message. Office 365*: 100 MB per message. Generic SMTP (Sendgrid): 19.5 MB per message.
Port 587: This is the default mail submission port. When an email client or outgoing server is submitting an email to be routed by a proper mail server, it should always use SMTP port 587 as the default port.

Relevant Questions and Answers :

the most relevant questions and answers related to your specific issue

Print problem with Canon MP620
ANSWER : Open the front of the printer.

Read Full Q/A … :
Unknown Printer

Canon MP600 uses color ink to print black and white…
ANSWER : Have you tried setting the print out to grayscale only (black and white)?

Read Full Q/A … :
Unknown Printer

Canon MP560 PGBK not printing top grid
ANSWER : Hello, I have the same problem a number of people on this forum have raised in my Canon IP4500 – the PGBK ink is not printing at all, despite several deep cleansing cycles, soaking the print head overnight a few times. If you could advise any potential fix, that would be great. My email is [email protected]

Read Full Q/A … :
Unknown Printer

Canon Pixma MX882 won't print black text
ANSWER : Yeah I’m having the same problem with my Canon MX882. I’ve refilled the pigment tank, cleaned the print head and I still get no pigment black at all. I think it has something to do with the purge unit, but I don’t see any instructions on how to clean it. If I can figure it out, I’ll let you know.

Read Full Q/A … :
Unknown Printer

Canon Printer does not print blue ink
ANSWER : I was also facing same issue with my printer. I tried a lot to fix that however I was not able to fix that. I got this link http://www.printer-techsupport.com/Canon-printer-support.htmlover the internet. I just visited and made a call on their toll free and got instant help for my printer.

Read Full Q/A … :
Unknown Printer

Canon i560 Will not print black
ANSWER : Dang, it worked for me then wentback to normal (not working) after the test page. Oh well not bad for a 10 year old bubble jet.

Read Full Q/A … :
Unknown Printer

Canon Pixma MP610 won't print in black
ANSWER : Printer cleanings use wet ink to clear dried up ink. Yeah, that works real well. The best way to clean the heads is remove all the ink tanks. Next to the tanks on the right, there is a plastic release lever. Pull up on it and it will release the heads. Reach in and pull them out. Take the heads over to the sink and run hot tap water into the screen for the black and then turn it over and run it over the heads on the bottom. Repeat a few times and reinstall.

Read Full Q/A … :
Unknown Printer

Canon MP530 won't print black
ANSWER : I have the same problem with my canon MG6120, no PGBK. all other colors print beautifully. I am guessing the purge unit needs attention. I have cleaned the print head several times. Your advice would be appreciated.

Read Full Q/A … :
Unknown Printer