How to Identify and Fix Common Problems ?
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Check1 Make sure that the printer is turned on. Check2 Make sure that the Wi-Fi lamp is lit on the front side of the printer. If the Wi-Fi lamp is off, Wireless LAN is inactive. To activate Wireless LAN, press and hold the RESUME/CANCEL button, then release the button when the POWER lamp flashes white 10 times.
Select Start , then select Settings > Devices > Printers & scanners . Scroll down to Related Settings and select Print server properties. Select the Drivers tab, and see if your printer is listed. If it is, you`re all set.
Check cables or wireless connection
Make sure that the printer`s USB cable is properly connected from the printer to your PC. If your USB isn`t recognized, see Automatically diagnose and fix Windows USB problems. Check the wireless connection (for wireless printers).
Check all cable connections (including the power cord) on the printer side. If the printer does have power and you`ve properly connected the communication cable, but the printer is still not recognized, try switching to a different USB port on the PC.
An incompatible driver or corrupt file may be the reason you experience the Driver Unavailable error. Luckily, this is easy to fix if you take a methodical approach. All you need to do is check for any Windows updates and then install the latest driver for your printer.
Click Start, point to Settings, and then click Printers. Right-click your printer icon, and click Printing Preferences. The screen displays the Printing Preferences window, which contains the Layout, Paper/Quality, User Defined Paper and Extension Settings menus. These menus display the printer driver settings.
Make sure that both ends of the USB cable are correctly inserted into the computer and the printer. Try disconnecting and reconnecting the USB cable at both ends. Disconnect the printer and the computer and reconnect them. Try another USB port if available.
Remove any devices connected between the printer and computer (IE:USB Hub). Reseat the USB cable connecting the printer and computer by unplugging both ends, and plugging them back in. Check for a “Found New Hardware” Windows pop up installer.
Open the printer`s web page and Sign in as Administrator. On the General tab select Reset Factory Settings in the menu.
– The printer driver may not be installed correctly. Uninstall and re-install the printer driver. Make sure that there is a direct connection between the printer and USB port of the computer. Reboot the computer with the printer`s USB cable unattached and reconnect the cable once the computer has restarted.
Make sure printer is turned on. Press and hold Wi-Fi button and release it when POWER lamp flashes 3 times. Make sure POWER lamp changed from flashing to lit.