Unknown Printer

How to Identify and Fix Common Problems ?

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Check1 Make sure that the printer is turned on. Check2 Make sure that the Wi-Fi lamp is lit on the front side of the printer. If the Wi-Fi lamp is off, Wireless LAN is inactive. To activate Wireless LAN, press and hold the RESUME/CANCEL button, then release the button when the POWER lamp flashes white 10 times.
Check your device if Airplane mode is on and put it off. Then, do the connection with the printer again. Your smartphone`s Android version isn`t supported. Canon printers may not support Wi-Fi connections with phones running an Android OS version below 4.1.
Check Cables and Printer USB Ports

Check all cable connections (including the power cord) on the printer side. If the printer does have power and you`ve properly connected the communication cable, but the printer is still not recognized, try switching to a different USB port on the PC.

The printer driver may not be installed correctly. Uninstall and re-install the printer driver. Make sure that there is a direct connection between the printer and USB port of the computer. Reboot the computer with the printer`s USB cable unattached and reconnect the cable once the computer has restarted.
The easiest way to connect the Canon printer to the computer is via a USB cable. It`s the traditional method of connecting devices. One end of the USB remains connected to the printer, and the other must be connected to the computer`s USB port.
Even if the Wi-Fi signal in that room seems fine, try moving your printer closer to the router if you`re having connection issues. If your printer has a sub-par Wi-Fi chip, it may need a super strong signal to stay connected. (This should go without saying, but make sure the Wi-Fi name and password are correct.)
With the printer powered on, select Setup . Select Device settings . Scroll to the bottom of the menu list and select Reset settings.
The printer supports 3 connection methods. USB, Ethernet or Wireless. None of them depend on or require a internet connection to function. Without internet, you will not be able to use any cloud based features like scan to email, but printing and scanning to / from devices on a local network is possible.
Restart your printer, router, and mobile device

Turn off the printer, and then turn it on again. Disconnect the power cable from the router, wait ten seconds, reconnect the cable, and then wait for the internet connection to complete. Turn off your phone or tablet, and then turn it on again.

Make sure that both ends of the USB cable are correctly inserted into the computer and the printer. Try disconnecting and reconnecting the USB cable at both ends. Disconnect the printer and the computer and reconnect them. Try another USB port if available.

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