Unknown Printer

How to Identify and Fix Common Problems ?

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To check the printer name, select [Administrator Setting] – [Network Setting] – [NIC Setting] – [Bonjour Setting] of this machine. In the default setting, the contents enclosed in parentheses ( ) suffixed in [Bonjour Name] correspond to the low-order three bytes of the MAC address.
If you are using a USB connection, make sure that the cable is properly connected. If your printer is connected via wireless network, verify that the wireless connection is working. If all seems fine, restart the printer and try again. If the Konica printer is offline, the error can be caused by faulty printer drivers.
Select the Start button, then select Settings > Devices > Printers & scanners . Under Printers & scanners, look for your printer. If you see your printer listed, you`ll know it`s installed.
Do a hard reset on your printer. To do this you just need to turn off your printer, unplug for a few minutes and then plug the printer again. If that still doesn`t work, try turning the printer and your computer off, and then start it back up again. Try uninstalling and then reinstalling your printer driver.
Open the printer`s web page and Sign in as Administrator. On the General tab select Reset Factory Settings in the menu.
In the administrator mode, select [Security] – [Administrator Password Setting], and enter a new administrator password (using up to 64 characters, excluding “). The administrator password is set to [1234567812345678] by factory default.
Select Start > Settings . Go to Devices > Printers & scanners > select a printer > Manage. Then select Set as default. If you don`t see the Set as default option, the Let Windows manage my default printer option may be selected.
To connect your phone via the Default Print Service, go into the phone`s settings, search for “printing”, then select it from the results. Next, tap Printing in the list of Connection preferences, select Default Print Service and turn it on. A list of compatible printers on the network should appear.
Click [Start] to display the application list. Select [Windows System Tool] – [Control Panel] – [Devices and Printers].
The Print Spooler is software built into the Windows operating system that temporarily stores print jobs in the computer`s memory until the printer is ready to print them. In some circumstances you may need to stop and/or restart the service.
Press Windows + I to bring up Settings and go to Devices > Printers and Scanners. Then, click on your printer and select Manage. In the next window, click Printer properties and select the General tab. Your printer IP address should be displayed in the Location field.
The reset key is a single use key and once used cannot be used again. All EPSON printers have inbuilt counters that count up the number of pages a printer produces, the number of head cleans executed and various other attributes. Once a critical level is reached the printer will enter its service mode.
How to find a printer`s IP address (Windows 10) Open Control Panel > Hardware and Sound > Devices and Printers. Right-click the printer and select Properties. Look in the Web Services tab for your IP address if only three tabs appear.
How to find a printer`s IP address (Windows 10) Open Control Panel > Hardware and Sound > Devices and Printers. Right-click the printer and select Properties. Look in the Web Services tab for your IP address if only three tabs appear.

Relevant Questions and Answers :

the most relevant questions and answers related to your specific issue

changed fusing unit, machine won't power (won't come back on)
ANSWER : You should always change fusers with the power plug pulled. You should check and make sure both ends of the power plug are firmly in. I’ve been on calls where I have found either end not connected. Waste of my time.

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Unknown Printer

cannot connect to printer
ANSWER : You may have to manually enter the IP address and assign a specific port number on the PC for the printer to work…I’ve had to do that occassionally.

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Unknown Printer

Why is it printing photos as all black boxes when grayscale is selected?
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Unknown Printer

Blank page with strips
ANSWER : That would be a bad wiper blade in the drum unit. Either the black or color drums. Whatever color or black the stripes are.

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Unknown Printer

Toner
ANSWER : I have the exact same problem, been buying new cartridges, so i know it is definitely not empty, but the problem still persists. if you solved it or anyone else can offer any help, very much appriciated. Thanks!

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Unknown Printer

Smudging
ANSWER : are you printing on thick paper or paper with a rough texture. I have experienced the same. The solution was to change the paper setting for the bypass tray to “Thick 1” or “Thick 2”.

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Unknown Printer

Heat Settings
ANSWER : Can’t change the heat settings, but changing paper type might help.

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Unknown Printer

Toner cartridge full, printer displays: "empty needs replacing"
ANSWER : I once went to a customer who had a similar issue. They had installed new cartridges and judging from the box, they looked OEM. Strange thing was they felt empty when lifted and they were missing the chip on the outside that tells the printer it is installed and keeps track of how many copies were printed with that cartridge. The printer has no other way of knowing if the cartridge is full or empty.

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Unknown Printer