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The copier worked fine at the store. When we transferred it to our office the used copier always gets an accordion paper jam at the fuser. There is no apparent issues with the fuser and the copier has only 59,000 copies thru it. Tried several types of paper with the same result

Experienced technical support provide their insights in answering this question :
Accordion jams are caused because the fuser is pushing the paper out and the paper is either hitting an obstruction or the roller that is supposed to continue feeding is worn slick or not turning. Look at where the leading edge is stopping for a clue.

How to Identify and Fix Common printer Problems ?

Our sources include academic articles, blog posts, and personal essays from experienced technical support :

The following are the top reasons why paper jams occur:

unsupported paper/media is used. incorrect paper settings in the tray and/or the print driver. paper loaded incorrectly and/or paper edge guides not adjusted properly in the tray. humidity and/or paper condition and storage.

Streaking, smudging, black lines, and double images are all symptoms of a bad fuser. When you notice these printing defects and experience problems, such as paper jams or wrinkles, this is a good sign to replace the fuser kit.
If your paper jams are happening randomly and you can`t identify the cause, it could be that your printer rollers are dirty. Over time, dust and debris can build up on the rollers and cause the rollers to grab onto paper unevenly, which can lead to paper jams.
Store paper in a dry and cool place.

Always make sure to store the papers away from the sun, heat, and humidity. These conditions can affect the quality of your paper, causing paper jams.

The message `Fuser Error` or `Self-Diagnostic` means either the fuser has reached the maximum temperature allowed or there has been an error in detection of the correct temperature during specific times of the printing process.
If you have not installed a drum unit or have installed the drum unit improperly, then this may cause a paper jam in your Brother machine. If the error message remains, open and close the front cover and fuser cover firmly to reset the machine.
When a printer resides in a humid environment, the moisture content can distort the paper, making it warped, wavy or curled. This can disrupt the function of the printer and cause paper jams. It can also cause streaks and smudging during the printing process, diminishing the print quality.
The guides in the paper tray are there to make sure the stack of paper is exactly where the printer was designed to grab from. If the paper is even slightly askew, the rollers will pick it up a little crooked, and — guess what — the crooked sheet will immediately get jammed.
A paper jam is when paper or other printed material gets stuck or lodged in a printer and cannot eject. When this occurs, the printer does not function properly until the paper is manually removed.
Like with many technological errors, it is always wise to switch the machine off at the mains, and re-start. You might find that the jam will clear itself when the machine warms up. 2. If the jam doesn`t clear, but you can see the paper that is jammed, give it a gentle tug to remove it from the machine.
If your printer has a paper path cover behind the carriage, remove the cover, and then remove any jammed paper. Pull out the input tray, and then remove any jammed paper. If your printer has a bottom cleanout door, carefully lift the printer and look under it, and then remove any jammed paper from the bottom cleanout.
Removing and re-installing or replacing the Fuser while the machine is powered on may cause damage to the machine and cause it to become inoperable. WARNING: The Fuser and surrounding area may become very hot during operation.
Press the Machine Status button on the Control Panel. Select the Tools tab on the Touch Screen. Select Troubleshooting. Select Resets.
A fuser unit is a pair of heated rollers within the printer that fuses the toner onto the paper being printed on. Toner particles are pulled to the paper to create the desired text and images as the paper passes the imaging drum.
Printers with a large fuser can print between 300,000 and 500,000 pages before needing to be replaced.
You`ll know the drum is dirty if you notice that the print quality has become blurry and features blank spots or oddly-colored spots despite having full toner cartridges. Horizontal lines across the printout when the paper passes over a dirty area are another sign that it`s time for some maintenance.
The fuser unit is a heated roller that melts the toner particles onto the page as it passes through. This seals the toner to the page so it`s no longer in powder form and makes sure that the toner doesn`t smudge of fall off the paper when it comes out of the printer.
The message “Fuser Kit Low” or “Fuser Kit Very Low” on your HP Color LaserJet M553 series printer is a warning that you have reached the recommended number of prints for your fuser assembly. (The fuser assembly is the consumable part in your printer which heats up and bonds toner to the paper.
When the fuser unit is nearing the end of its life, problems of deteriorated printing quality, such as residual images appearing on non-printed areas or toner not fixing onto paper completely or of paper coming out wrinkled, occur. In this case, it is recommended that you replace the fuser unit with a new one.
Maintain a humidity level between 35–55 percent in all paper handling and storage areas to avoid issues caused by fluctuating moisture levels.
Low humidity, below 50%, causes the paper to shrink, curl and lose dimensional stability making the reel of paper unusable and in turn very costly to the manufacturer. To stop this from occurring, the typical humidity level required is 55%rH.
Contrary to its name, there is nothing supernatural or spooky about a ghost jam. Instead, ghost jamming refers to an issue whereby the copier reports a paper jam even though there is no paper being physically jammed within the copier. Such an occurrence is also known as a fake jam or a false jam.
With dot matrix printers, paper is often feed through pins on a wheel that grab and slowly move paper through the printer. With inkjet and other page printers, paper is fed through the printer with rollers that grab and move the paper through the printer.

Relevant Questions and Answers :

the most relevant questions and answers related to your specific issue

My printer feeds through one piece of paper all the way and then a half piece of paper and stops. I pull out the paper to stop the paper jam and then it prints but sounds rough. After printing, it doesn't feed the paper all the way through.
ANSWER : And the first 2 sheets, the full and half sheet that go through first, are blank.

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Canon mx410 Paper jam message, but no paper jam?!
ANSWER : I have exactly the same problem, no answers 😳

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Xerox WorkCentre 5330

Paper Jam error but no paper jam
ANSWER : Obviously you didn’t get all the paper cleared out. There is a small scrap in the paper path causing the jam when the paper hits it. You can try clearing it out by inserting something stiff like a piece of file folder from the back of the printer into the paper path and pushing the offending piece out that way.

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Xerox WorkCentre 5330

Accordion paper jam at fuser
ANSWER : Accordion jams are caused because the fuser is pushing the paper out and the paper is either hitting an obstruction or the roller that is supposed to continue feeding is worn slick or not turning. Look at where the leading edge is stopping for a clue.

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Xerox WorkCentre 5330

Paper Jam and carriage jam code when nothing is jammed
ANSWER : Did you try cleaning the encoder strip that runs through the cartridge assy.? Use Window Cleaner on a paper towel. Also, check inside on the right. I’ve seen a lot of times where there is a folded up scrap of paper that stops the carriage from going all the way to the right.

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Xerox WorkCentre 5330

hp 8600 pro when power on, paper jam message appear but there is no paper jam in the tray
ANSWER : Hp 8180 Photosmart All In One code keeps says paper jam and carriage jam when neither are jammed. I followed all the recommended things to do. I live in Raleigh NC any place to take this or any suggestion.

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Paper jam in tray 2 (but no paper pulled from tray) also M476DN models
ANSWER : Isopropyl alcohol is not recommended for rubber rollers. It dries out the rubber and hasten it’s cracking and breaking. It will do nothing to restore the grip. Those rollers are really hard to replace. It would be easy if that dumbass secondary menu really worked. None of the techs I’ve spoke to ever got into it. Everyone I know sends a print job and listens for the roller to rotate into position where you can pull it off.

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Keep getting a paper jam message. There is no jam.
ANSWER : You can quit wondering. Parts are unavailable. I’ve seen posts where people have 3D printed the parts or machined them out of metal.

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