How to Identify and Fix Common Problems ?
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HP Smart app might display the “Printer status unknown” error message if your printer is idle or offline. If your printer goes into sleep or standby mode after a period of inactivity, press the power button to “wake” it.
Check Cables and Printer USB Ports
Check all cable connections (including the power cord) on the printer side. If the printer does have power and you`ve properly connected the communication cable, but the printer is still not recognized, try switching to a different USB port on the PC.
Restart the printer and the computer or mobile device to clear possible error conditions. Restore Wi-Fi setup mode. Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
Status unknown means a circumstance where samples were scheduled to be taken by the regional water quality control plant and were not, samples were taken but not yet analyzed by the report due date or where a new discharger has yet to be sampled.
Unplug and restart your printer
Sometimes power-cycling your printer can resolve the issue. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on.
Go to Settings > System > Troubleshoot > Other troubleshooters. Locate the Printer troubleshooter, and click on the Run button. Once the wizard completes the process, reconnect the printer and check if the issue is resolved.
Make sure that both ends of the USB cable are correctly inserted into the computer and the printer. Try disconnecting and reconnecting the USB cable at both ends. Disconnect the printer and the computer and reconnect them. Try another USB port if available.
To fix printer not detected error, restart the printer by unpluggin it from the outlet and plug it back to see if it works. Check for printer connection. If everything is just fine, install the printer driver and update it.
Most printers with a touchscreen display or menu: Open the Wireless Summary or Network Settings menu to find the IP address. Printers without a touchscreen display or menu: Print an Information page or Wireless Network report using the button press combination for your printer. The IP address is on the printout.
Definition of unknown. as in unfamiliar. happening or existing without one`s knowledge unknown to me was the fact that while I was out, my family was hurriedly preparing a surprise birthday party. unfamiliar. unbeknown.
: a place, situation, or thing that is not known about or understood. explorers venturing off into the unknown. : a situation that one is unfamiliar with.
Synonyms of unknown (adj. obscure, mysterious) anonymous.
Whenever a paper tray becomes empty or paper is jammed, an e-mail alert is issued to the registered addresses to notify the printer status.
Press the Setup button ( ). Press the Right Arrow button ( ) to select Print Report, and then press OK. Press the Right Arrow button ( ) to select Printer Status Report, and then press OK. The Printer Status Report prints.
You may see a “printer offline” error if your computer can`t communicate with your printer. This can be caused by loose cable connections or an outdated printer driver or operating system. The HP Smart app (below) can automatically diagnose and resolve printer offline issues in Windows operating systems.