How to Identify and Fix Common Problems ?
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The 13. A4. D4 indicates that there is a “paper delay” jam in Tray 4. Which means that paper did not reach SR8 (sensor 8) in the allotted time necessary after the start of paper pickup from Tray 4.
Very often a 13.1 Paper Jam Message will appear, instructing the user to check Tray 2 or to check under the toner cartridge. Upon thoroughly checking the printer there is no paper jam to be found anywhere.
Hope you are well, usually that error message stands for paper jam inside the printer, please check the rear door, remove the tray 2 and check for paper stuck.
The 13.02 error message indicates that paper did not clear the top of page sensor (PS103) within the specified amount of time allotted by the DC Controller. This sensor is located underneath the registration assembly. The jam message may vary depending on the location of the page or pages that may be jammed.
Improve printer performance by selecting the optimum paper type for the tray. You can select from the following paper types: Tray 1. [Thin Paper], [Thick Paper 1], [Thick Paper 2], [Plain Paper], [Recycled Paper], [Color Paper], [Preprinted], [Prepunched], [Letterhead], [Bond Paper], [Cardstock], [Label Paper]
The customer`s card issuer has declined the transaction because of an invalid format or field. Check the transaction information and try processing the transaction again.
Error 13 typically means there is a network connection issue to the target machines.
According to technical documentation this error is usually caused when trying to print on a unit that had either an internal or external finisher and that device has been removed, without replacing the flag assembly that is used for standard output bin.
When a 13. E1. D2 Error appears on the control panel, it indicates there is jam because the paper cannot exit the printer. This might be caused by damage to the output bushing.
This jam occurs when residual paper is detected at the Tray 2 feed sensor (SR11). Open Tray 2, remove any jammed paper, and then close the tray. Open and close the upper right door to allow the printer to attempt to clear the jam.
When a 31.13. 13 error appears on the control panel, it indicates that there is a jam in the document feeder because the feeder cover is open. Open then close the document feeder cover. If issue remains, open the document feeder cover.
The error is 13.02. 00 indicating it isn`t reaching the top cover sensor. The paper is getting stuck at the fuser, and the fuser is leaving a very noticeable indentation mark.
Paper jams
A piece of paper stuck in the paper tray or inside the printer can create a paper jam. Paper jams can occur for a variety of reasons, such as overloading the paper tray, loading different thicknesses of paper in the tray, or using paper that isn`t appropriate for your particular printer.
Step one: Perform a power reset
Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the rear of the product.
A piece of paper stuck in the paper tray or inside the printer can create a paper jam. Paper jams can occur for a variety of reasons, such as overloading the paper tray, loading different thicknesses of paper in the tray, or using paper that isn`t appropriate for your particular printer.
With A4 size paper, the number `four` refers to the fact that the dimensions of a4 paper are the same as a sheet of A0 paper that has been cut in half four times. So, A4 is 16 times smaller than A0.
A piece of paper stuck in the paper tray or inside the printer can create a paper jam. Paper jams can occur for a variety of reasons, such as overloading the paper tray, loading different thicknesses of paper in the tray, or using paper that isn`t appropriate for your particular printer.
For example, the dimensions of A4 paper are 210x297mm, and half of A4 equals A5, and double A4 equals A3. Starting from A0, all subsequent A paper sizes are determined by halving the paper on its longest size.
Document Jam means the document in the automatic document feeder (ADF) was loaded or fed improperly or was too long. The error message may be followed by Clear the scanner jam.