HP LaserJet 4350TN

How to Identify and Fix Common Problems ?

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Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.
The jam message may vary depending on the location of the page or pages that may be jammed. At times, a related message such as a “13.01 Paper Jammed in Tray 2” which indicates that the paper did not arrive at the pre-feed sensor (PS102) in the amount of time allotted by the DC Controller.
A piece of paper stuck in the paper tray or inside the printer can create a paper jam. Paper jams can occur for a variety of reasons, such as overloading the paper tray, loading different thicknesses of paper in the tray, or using paper that isn`t appropriate for your particular printer.
A paper jam is when paper or other printed material gets stuck or lodged in a printer and cannot eject.
Do a hard reset on your printer. To do this you just need to turn off your printer, unplug for a few minutes and then plug the printer again. If that still doesn`t work, try turning the printer and your computer off, and then start it back up again. Try uninstalling and then reinstalling your printer driver.
Improve printer performance by selecting the optimum paper type for the tray. You can select from the following paper types: Tray 1. [Thin Paper], [Thick Paper 1], [Thick Paper 2], [Plain Paper], [Recycled Paper], [Color Paper], [Preprinted], [Prepunched], [Letterhead], [Bond Paper], [Cardstock], [Label Paper]
Use of low-quality cartridges

Just as low-quality papers can leave behind paper dust, low quality cartridges can leave behind stray ink and toner. This will not only result in paper jams but also affect output quality.

If your printer keeps jamming, you should know that the most common cause of a jam is misalignment of the paper. Paper needs to load in smoothly, completely flush with the tray. Overfilling the tray is a great way to ensure you will be spending some personal time getting to know the inside of a printer.
This is one of the most common causes of paper jams. Loading paper that is stuck together, frayed, curled or bent can cause a jam. Overloading the paper tray, loading different thicknesses of paper in the tray or using paper that isn`t appropriate for your particular printer can all result in a jammed printer.
Turn the printer off then back on. If the issue persists, turn the printer off, unplug the power cord and then wait at least three minutes before plugging the power cord back in and turning the printer back on. If the issue persists, ensure the product is running the latest firmware available from HP.com.
The paper might not be engaged with the feed rollers. The paper-width guide is pressed against the paper stack too tightly. The paper tray is not completely inserted into the product. The paper settings in the print driver do not match the paper loaded in the paper tray.
Most common cause of this error is a broken drive on the toner cartridge, especially if you are using 3rd party toners. Remove the cartridge and look at the right and side and you should see a little small metal shaft with tabs on it.
Dirty printer rollers. If your paper jams are happening randomly and you can`t identify the cause, it could be that your printer rollers are dirty. Over time, dust and debris can build up on the rollers and cause the rollers to grab onto paper unevenly, which can lead to paper jams.
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Dirty printer rollers. If your paper jams are happening randomly and you can`t identify the cause, it could be that your printer rollers are dirty. Over time, dust and debris can build up on the rollers and cause the rollers to grab onto paper unevenly, which can lead to paper jams.
If your printer won`t print, a print job has stopped unexpectedly, or you received a “carriage jam” error, your printer carriage is likely jammed. These jams occur when the carriage holding the ink cartridges stalls in the printer. Carriage jams sometimes occur after a paper jam.

Relevant Questions and Answers :

the most relevant questions and answers related to your specific issue

Optional 250 Sheet Feeder Tray (Q5931A – Tray 3) Constantly "Jams"
ANSWER : You don’t say if the paper moves at all. That’s key in determining the cause. If it’s not moving, then try swapping the rollers with tray 2. If it is moving out of the tray, then that would indicate there is some obstruction it is hitting on its way out of the tray. Hard to troubleshoot remotely when one doesn’t have specific details since we can’t see what is occurring.

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HP LaserJet 4350TN

Paper jam in tray 2 (but no paper pulled from tray) also M476DN models
ANSWER : Isopropyl alcohol is not recommended for rubber rollers. It dries out the rubber and hasten it’s cracking and breaking. It will do nothing to restore the grip. Those rollers are really hard to replace. It would be easy if that dumbass secondary menu really worked. None of the techs I’ve spoke to ever got into it. Everyone I know sends a print job and listens for the roller to rotate into position where you can pull it off.

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HP LaserJet 4350TN

Consistently jams in tray 3.
ANSWER : If it prints OK from tray 2, then there is some sort of obstruction in the pathway coming out of tray 3 up to tray 2.

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HP LaserJet 4350TN

hp 8600 pro when power on, paper jam message appear but there is no paper jam in the tray
ANSWER : Hp 8180 Photosmart All In One code keeps says paper jam and carriage jam when neither are jammed. I followed all the recommended things to do. I live in Raleigh NC any place to take this or any suggestion.

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HP LaserJet 4350TN

Paper Jam and carriage jam code when nothing is jammed
ANSWER : Did you try cleaning the encoder strip that runs through the cartridge assy.? Use Window Cleaner on a paper towel. Also, check inside on the right. I’ve seen a lot of times where there is a folded up scrap of paper that stops the carriage from going all the way to the right.

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HP LaserJet 4350TN

Paper Jam Tray 1
ANSWER : Tray No. 1 (the feeder) has to be either FULLY closed or FULLY down, down to about a 45 degree angle. Then hit the OK button and it should Initialize and start working. This solution is for when there is actually NO paper jamming the printer.

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HP LaserJet 4350TN

Paper tray jammed
ANSWER : Check from the back of printer to see if some paper lodged at top of tray and has jammed it up – you may be able to work it out from the back side. If not you may have to partially disassemble the printer and/or tray to get the tray out.

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HP LaserJet 4350TN

13.01.00 "jam in tray …" error message
ANSWER : I have never seen that problem. Really bizarre. I have to say that I’ve never replaced a main motor in any printer that I can remember and we’re talking thousands of them. I would suggest that if you have a voltmeter that you check the main motor contacts during the warm up procedure and see if they are indeed getting any voltage and go from there. If there is voltage, it’s the motor. If not, then most likely the controller board. If you don’t have a meter, it’s cheaper to buy one than start buying parts for the printer.

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HP LaserJet 4350TN